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Event Postponement and refund

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Little helper

Event Postponement and refund

Hi,

I ordered tickets for an event on my Tesco credit card that should have happened in March 2020 but was postponed due to coronavirus. When it was originally postponed I received an email from the organiser which said: "If you are unable to attend this event on a rescheduled date please contact us HERE to request a refund." The HERE link just takes you to their contact us page.

 

When I contacted the organiser they responded saying they will not provide a refund or take any action until a new date is arranged. We've waited 4 months already before contacting them and to be honest the chances of me allowing my daughter to  attend the event on any re-arranged date  is very unlikely due to coronavirus. 

 

Can the ticket company really keep hold of our money until a new date is arranged? Is it possible to to get a refund through yourselves perhaps as a chargeback?

 

Many thanks

3 REPLIES 3
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Employee

Re: Event Postponement and refund

Hi @datafool, this would be one best put to our Disputes Team directly for their expert advice. You can reach them on 0345 366 2711 (Mon - Fri: 9am - 5pm)

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Top sharer

Re: Event Postponement and refund

Hi @datafool
I can confirm that you are entitled to make a section 75 claim.
Please complete the goods or services not received form, attached below and email it to disputes@tecobank.com

https://www.tescobank.com/assets/sections/help/pdf/disputes-didnt-receive-goods-form.pdf

You will receive an automated reply from Tesco Bank to confirm receipt, and your claim will then be assessed and processed as quickly as possible for you.

I trust this resolves the question to your satisfaction.

Kind regards, Chris @CSKBrambles
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Above and beyond

Re: Event Postponement and refund

Hi @datafool 

I'm sorry to hear the event was postoned and you're still waiting 5 months later.

Of course you can make a claim as you've NOT received what you paid for.

Please complete the goods or services not received form below and email it to disputes@tecobank.com

https://www.tescobank.com/assets/sections/help/pdf/disputes-didnt-receive-goods-form.pdf

You can find more information about the steps to take here: https://yourcommunity.tescobank.com/t5/Disputed-transactions-and/tkb-p/disputedtransactions

Hope this helps!!

Warm wishes, Caz @25H