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Ended up being billed twice

Just Getting Started

Ended up being billed twice

As I am changing banks at about the same time as my monthly direct debit would be due I paid on 29/12 using my debit card to make sure the payment was made.  On 3/1 the direct bebit was taken so have ended up paying twice.  

3 REPLIES
Your Community Expert

Re: Ended up being billed twice

Hi @Aslan99, if you've made an additional payment this month can you give us a call so we can discuss your options? You can reach us on 0345 300 4278 (24/7).

Just Getting Started

Re: Ended up being billed twice

As it was not a very large payment and I have to pay for any phone calls I will just let it ride.  On the subject of phone calls is it not about time Tesco introduced a secure message system like all other banks that I deal with have.  For people like me who make very few phone calls it is not worth paying a monthly fee for "free calls" so often you end up paying just to listen to music and being told how important your call is.

Your Community Expert

Re: Ended up being billed twice

I will pass on your comments as feedback @Aslan99. However, are you aware that you also have the option to contact us on our Twitter or Facebook pages?