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Dog insurance policy details.

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Here to help

Dog insurance policy details.

I renewed my policy in May.

After numerous requests i still haven't recieved them by post or email.

I went for the premier service but didn't receive one.

Can anyone help.

 

Kind Regards

Neil.

13 REPLIES 13
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Top sharer

Re: Dog insurance policy details.

Hi Neil @ukbob
The quickest way to access your insurance policy is by logging into your insurance account.
If you haven’t registered yet don’t worry, simply follow the attached link, enter your details to set up your account and your policy will upload.
https://www.tescobank.com/your-insurance/
Best wishes, Chris, @CSKBrambles
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Here to help

Re: Dog insurance policy details.

Thank you for your reply but i've been there before,and tried again now.

You can register for mortages,credit cards,home insurance etc on that link....but not dog insurance.

 

cheers

 

Neil

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Above and beyond

Re: Dog insurance policy details.

Hi Neil, @ukbob 

I'm sorry you're having difficulties getting your new dog insurance policy.

Its a bit frustrating when despite requesting you still have not received your policy.

Have you contacted Tesco by telephone?

There are a few different numbers, 0345 078 3860 for Tesco pet insurance or 0845 246 3817 / 0141 537 3201 which is Tesco switchboard, then ask for pet insurance.

Hope this helps!!!

Warm wishes, Caz @25H 

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Here to help

Re: Dog insurance policy details.

Thanks for your reply,

 

I've tried every phone number and email account i could find over the last 3 months,they all verify my address and email account and nothing ever arrives.

It's very frustrating as they sent last years policy ok.

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Top sharer

Re: Dog insurance policy details.

Hi Neil, @ukbob
tesco.petclaims@uk.rsagroup.com
Tanya - Digital Response Manager 0345 078 3860
These contact details both definitely work, I used them myself this week !
Best regards, Chris, @CSKBrambles
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Your Community Expert

Re: Dog insurance policy details.

Hi @ukbob, I'm sorry that you've had trouble regarding your Pet Insurance. Unfortunately as our Pet Insurance is underwritten and administered by a third party, we don't have access to the systems to look into this for you. 

 

You can reach our Pet Insurance Team on 0345 078 3895 (Mon - Fri: 9am - 5pm) or you can send an email to tesco.petinsurance@uk.rsagroup.com - Thomas

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Above and beyond

Re: Dog insurance policy details.

Hi Neil, @ukbob 

I see you've got a reply from Thomas at Tesco Bank.

As he stated its something the community cannot assist you with due to the reasons given.

However he has provided an alternative telephone number and the email address.

I hope you are more successful with these.

Have a lovely weekend, Caz @25H 

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Here to help

Re: Dog insurance policy details.

Thank you all for your replies.

I'll try again on Monday.

 

Kind Regards

Neil

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Top sharer

Re: Dog insurance policy details.

Thanks Neil, @ukbob
I hope you get your policy documents confirmed on Monday, they normally ask on the renewal if you want to receive by email or post.
Take care, Chris, @CSKBrambles