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Credit card showing as no credit although balance of statement paid

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Credit card showing as no credit although balance of statement paid

Why is there no credit showing on my account even though the statement balance has been paid and any subsequent spend is far less than credit limit? Could it be that I have paid the balance too close to the statement issue date?

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Your Community Expert

Re: Credit card showing as no credit although balance of statement paid

Hi @grannyogg, this can sometimes happen if you pay an amount that's higher than your credit limit or if you pay more than your last statement balance. The quickest resolution would be to give us a call to look over your account. You can reach us on 0345 300 4278, my colleagues are available 24/7 - Caroline