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Contactless not working and lost pin

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Contactless not working and lost pin

Hey I recently had a new credit card sent to me after my last one was cloned I have the new card now but I cannot seem to use the card for contactless payment in shop I have also forgotten my pin number to pay without contactless is there a way for me to get a new pin number so I can use my card in shops or online payments thank you for any help u can provide
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Your Community Expert

Re: Contactless not working and lost pin

Hi there, you can request a PIN reminder online. Once logged in to Online Banking please select your account by clicking on the white arrow within the blue box > 'Manage Account' > 'Manage Your Account' > 'Get a Credit Card PIN reminder'. Once you click 'Submit' your new PIN should reach you within 3-5 working days.