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Can't create an Insurance account

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Can't create an Insurance account

Hi Team,

 

I have been informed I need to provide yourselves with documents, otherwise my Car insurance will become invalid. I have the documents but I can't create an account to upload my documents.

 

I have entered my details correctly i.e; First Name, Last Name, DOB, Post Code and Policy number. When I click 'Next' it provides an error message of:

 

"We couldn't complete your registration for Tesco Bank Online Banking. Please check your details and try again, or, if you're sure the details you entered are correct, please contact us."

 

Is there any way I can create an account or can I supply my documents via E-mail? It states I have 7 days to provide the information or my insurance will be canceled. I recieved this document on 3/10/2019.

2 REPLIES 2
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Your Community Expert

Re: Can't create an Insurance account

Hi @sram94, I'm sorry to hear you've had difficulty registering. Could you please privately message us with your full name, DOB, postcode and policy number so we can take a closer look? - Kerry 

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Re: Can't create an Insurance account

Hi Kerry,

 

Thanks for your response.

I have sent a private message with my details as requested.