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Booked Staycation for 15-17th May

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Little helper

Booked Staycation for 15-17th May

hello, looking for some advice please. i have a house booked for the 15-17th May for 15 people. it was paid in 3 instalments using my Tesco C/C. is there a way i can claim a refund - i have spoken with the owner of the house who has refused a refund and only offering to change the date as long as its within 12months. however we dont know if or when we will be able to rebook - he has said he cant afford to refund me as he is waiting on government grant but still wont refund me even when this happens! im worried what should i do as it is only 2 weeks away can i claim through tesco c/c and if so how do i do this as it was 3 instalments? 

 

Thank you 

4 REPLIES 4
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Safe hands

Re: Booked Staycation for 15-17th May

Hi @goatmeat 

I'm so sorry to hear about this. Below is a reply from Thomas at Tesco Bank.

Hope you get it sorted.

 

You can find information about the steps to take here:

https://yourcommunity.tescobank.com/t5/Disputed-transactions-and/tkb-p/disputedtransactions

Once you follow the link you'll be able to submit an online form and one of my colleagues in the Disputes team will review your claim. Please be aware that the team are very busy at the moment so it may take longer than usual for them to get back in touch. We appreciate your patience at this busy time. Hope this helps – Thomas

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Little helper

Re: Booked Staycation for 15-17th May

Thank you for getting back to me so quickly. how do i do it though as it only asks for 1 date of payment but i have 3 instalments paid over time ? 

 

Thank you

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Safe hands

Re: Booked Staycation for 15-17th May

Hi @goatmeat

Sorry to hear you're having an issue with it.

Can you complete it 3 times, once for each payment?

If not you could send Tesco Bank a Private Message from this site.

Click onto @Tesco-Bank then onto 'Send a Message' & a message box opens up. Remember to enclose your full name, DoB & your post code.

Hope this helps you get it sorted.

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Little helper

Re: Booked Staycation for 15-17th May

Great, thank you so much for your help 🙂