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Balance Alert issue

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Balance Alert issue

I have upper balance  and lower balance alerts set up for my current account.  Over the past two days I've received two balance alert SMS stating:

"A/C ending **bleep**. You've set a balance alert of £yyy. Your balance has now reached or exceeded this limit so you may wish to take action to manage your a/c." 

When I checked the account this morning the actual balance was between the upper and lower balance values, which are significantly different.  Does anyone have a similar issue? 

1 REPLY 1
Your Community Expert

Re: Balance Alert issue

Hi @3pctwow, I'm sorry to hear this! Could you please privately message us at Tesco-Bank with your full name, DOB and postcode so we can take a closer look?