If you need to change your name with us, you need to send us your request in writing. Your letter should include;
Your account or card number (if you have more than product with us, please ensure all are listed within your letter)
Confirmation that you want to change your name
Provide your new and old signature
Depending on the reason you are changing your name, we need one of the following bits of documentation;
Your marriage certificate – we need to see the actual document issued by the registrar on the day of marriage or a certified copy that’s been issued by the registrar
Deed poll certificate – the original document or a certified copy
Decree Absolute – the original document (please note - if you are changing back to your maiden name, the decree absolute doesn't usually confirm what the maiden name is. In these cases you will also be asked to provide evidence of your maiden name such by sending either your birth certificate, or a certified copy of your new passport or driving licence)
Once we receive your letter, we will scan your certificate and send it back. We will also send it back via the same method you sent it, so if you send it via recorded delivery, we’ll also return it that way. This can take up to 10 working days to be processed and returned to you.
The address you need to send your letter to will vary dependent on the product you have with us;
Credit Card – Tesco Bank, PO Box 27028, Glasgow, G2 9FT
Loan – Tesco Bank, PO Box 27014, Glasgow, G2 9FE
Current Account – Tesco Bank, PO Box 17430, Edinburgh, EH12 1HZ
Savings – Tesco Bank, PO Box 27017, Glasgow, G2 9FH
Mortgage – Tesco Bank, PO Box 1214, Cheltenham, GL50 9WL
Please note that for Car or Home Insurance policies, you do not need to send in documents to change your name. You can update your surname 24 hours a day via Your Insurance Account .
You can amend your marketing preferences through Online Banking. Once logged in, simply follow these steps:
Credit Card Customers
On the My Overview page, scroll down to find the credit card account and click on the white arrow within the blue box.
The blue box will expand. Please click More, and then the Manage Account button to move onto the next step.
On the credit card overview page, select Manage Your Account which opens a drop down menu where you need to again click Manage Account. From the list available, select ‘Manage marketing and credit limit increase preferences’ and follow the on screen instructions.
Please click Submit to confirm your selection.
Savings, Current Account and Loan customers
On the My Overview page, scroll down to find your account and click on the white arrow within the blue box.
The blue box will expand. Please click the Manage Account button to move onto the next step.
On the account overview page, select ‘Your preferences’ and then ‘Change marketing preferences’ and follow the on screen instructions.
Please click Submit to confirm your selection.
For the small number of customer accounts impacted, we have locked their Clubcard accounts. These customers will receive a new credit or debit card linked to their new Clubcard number. You can be assured that no other data was accessed and no customer will lose the value of any of their Clubcard vouchers or points.
You will still be able to earn points using your current Clubcard and key fobs whilst your new ones are on the way to you. Although your points balance on till receipts and the balance shown on your account will not be updated, these points will be added to your account as soon as we able to do this. We want to reassure customers that no one will lose the value of any of their Clubcard vouchers or points.
For the small number of customer accounts impacted, we have locked their accounts and, as a precaution, will be sending a new Clubcard to these customers which will arrive by 16 March. Once these arrive through the post, the old card should be securely destroyed. We will also replace Clubcard vouchers in these accounts. We want to reassure customers that no one will lose the value of any of their Clubcard vouchers or points.
Our priority is protecting our customers; we have taken precautionary steps to lock customers’ accounts to protect their data and their Clubcard vouchers. Our internal systems picked this up quickly and we immediately took steps to protect our customers and restrict access to their accounts. At no point was any customer’s financial data accessed.
The following organisations can be contacted for advice and information to support you in your role as attorney and help you care for your loved ones. Please find below the Office of Public Guardian information for regional areas:
(England) Tel: 0300 456 0300* or www.publicguardian.gov.uk
(Scotland) Tel: 01324 678398 or www.publicguardian-scotland.gov.uk
(Northern Ireland) Tel: 028 9023 5111 or www.justice-ni.gov.uk/articles/information-enduring-powers-attorney-epa.
Age UK ageuk.org.uk or call free on 0800 169 65 65*
Mental Health Foundation mentalhealth.org.uk or call 020 7803 1101
MIND (National Association for Mental Health) mind.org.uk or call the advice line on 020 85192122
Citizens’ Advice Bureau citizensadvice.org.uk or call 08444 111 444*
British Bankers’ Association bba.org.uk or call 02072168800
Alzheimer’s Society alzheimers.org.uk or call 0300 222 1122*
Carer’s Trust carers.org.uk or call 0844 800 4361*
Friends of the Elderly fote.org.uk or call 02077308263
The Stroke Association stroke.org.uk or call 0303 3033 100*
Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.