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General Information

Name change – what do I need to do?

If you need to change your name with us, you need to send us your request in writing. Your letter should include;

  • Your account or card number (if you have more than product with us, please ensure all are listed within your letter)
  • Confirmation that you want to change your name
  • Provide your new and old signature

Depending on the reason you are changing your name, we need one of the following bits of documentation;

  • Your marriage certificate – we need to see the actual document issued by the registrar on the day of marriage or a certified copy that’s been issued by the registrar
  • Deed poll certificate – the original document or a certified copy
  • Decree Absolute – the original document (please note - if you are changing back to your maiden name, the decree absolute doesn't usually confirm what the maiden name is. In these cases you will also be asked to provide evidence of your maiden name such by sending either your birth certificate, or a certified copy of your new passport or driving licence)  

Once we receive your letter, we will scan your certificate and send it back. We will also send it back via the same method you sent it, so if you send it via recorded delivery, we’ll also return it that way. This can take up to 10 working days to be processed and returned to you.

The address you need to send your letter to will vary dependent on the product you have with us;

  • Credit Card – Tesco Bank, PO Box 27028, Glasgow, G2 9FT
  • Loan – Tesco Bank, PO Box 27014, Glasgow, G2 9FE
  • Current Account – Tesco Bank, PO Box 17430, Edinburgh, EH12 1HZ
  • Savings – Tesco Bank, PO Box 27017, Glasgow, G2 9FH
  • Mortgage – Tesco Bank, PO Box 1214, Cheltenham, GL50 9WL                

Please note that for Car or Home Insurance policies, you do not need to send in documents to change your name. You can update your surname 24 hours a day via Your Insurance Account.


Hey @mandiebelfast I will pass the comments on to our product development team. They are currently enhancing our onboarding journey and the ability to upload documents is something we will be offering in the not too distant future. However at the moment we can only change your name by following the process outlined by Amanda.


I've been through this experience myself and several companies needed my marriage certificate which I was nervous in sending, but this will be returned straight back to you. Did you get any certified copies of your marriage certificate? As they are acceptable, it doesn't have to be the one you were presented with on the day of marriage.