We use all your data in line with the data protection policies and our own internal retention polices. In order to provide and service your product we use personal data related to a particular product or service and cannot therefore delete your information. If your account or policy with Tesco Bank is now closed - as long as the information has not been held longer than our retention period and we have a legal basis to hold on to the information we will not erase it on request.
You can do this by completing a ‘Subject access request application form’ which can be found in the ’Find out more or request a copy of the information we hold’ section of the Privacy and Cookies Policy page on our website and sending it to The Data Protection Officer, Customer Operations, Tesco Bank, Broadway 1199, Renfield Street, Glasgow, G2 3AX.
We will no longer charge customers a fee for DSAR requests once the law changes on 25th May 2018. We will still contact customers for payment for requests received before this date. Your request will be completed in 30 days.
You can find information about how to make a complaint on the complaints page of our website. You can also make a complaint directly to the Information Commissioners Office, this information can be found in our Privacy Notice .
We use automated decision making in two key areas – Credit Decisioning and Insurance Pricing. All decisions are based on credit reference agencies for banking and underwriting risk for Insurance and this is an industry wide measure.