Online banking

Online banking

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General Data Protection Regulation

What are my rights under GDPR?

You have the right to know what information we hold about you, and to tell us what information we can and cannot use. This is a short summary of your rights.


1. Accurate information

If you think we have got something wrong about you, let us know so we can correct it.


2. See what information we hold about you

To request a copy of the information we hold, please use the Subject Access Request Application Form located on our website by going to this page:


3. Have your information in an easily-transferable digital format

You can ask us to send the personal data that you have given to us to you or to transfer it to an organisation.


4. Request that we restrict, stop using or erase your personal data

When you make a request we have to consider whether your personal data is still needed to provide our services, to comply with our legal and regulatory requirements, or if we have a legitimate interest in continuing to use the data.


5. Opt out of marketing, including profiling for marketing purposes

By using the ‘unsubscribe’ option in emails, by changing your online account settings, or by contacting us.


6. Automated Decisions

You have rights related to automated decision making. For more information about how we monitor automated decision-making, please contact us using the details set out below.


7. Withdraw your consent

Sometimes we need your consent to process your data. If you have given consent, you can change your mind and withdraw it. (Except for information the law says we can or must process).


8. The Information Commissioner’s Office

If you have a complaint or concern about how we have handled your information and we have not been able to resolve it to your satisfaction, you have the right to raise a complaint with the ICO. Go to


See section ‘Your Rights’ of our Privacy Policy for more details.