You can access your Certificate of Interest in your document store in Online Banking after 12th April each year. Due to volumes processed at this time, it can sometimes take a day or two to appear. Alternatively, you can see the amount of interest you have been paid in your transactions, which you can view in Online Banking or the Mobile App.
We no longer automatically issue a Certificate of Interest via post; however, one can be provided on request.
If your account is closed this will not be available in your Document Store and you will need to contact us.