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Financial Worries

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We understand things can change, please call us on 0345 301 4971* (or 0345 030 3188* if you only have Insurance products with us) so we can let you know of all the available options and what we can do to help.   You can also contact StepChange, a free and impartial debt charity on 0800 138 1111.   *This number may be included as part of any inclusive call minutes provided by your phone operator. Lines open Mon-Thu 8am-9pm, Fri 8am-8pm, Sat 8am-4pm
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We’re happy to look at a settlement figure as a way to help you manage your debt. Sometimes a settlement can adversely affect your credit score so we would want to talk about this with you.   Please call us on 0345 301 4971* so we can discuss all of your options.   *This number may be included as part of any inclusive call minutes provided by your phone operator. Lines open Mon-Thu 8am-9pm, Fri 8am-8pm, Sat 8am-4pm
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When you call we won’t ask for more than you can afford. We’ll help you work out what’s affordable by completing a budgeting form, like the one we created with StepChange.   This is a list of all your income and all your outgoings, including what you owe to any other creditors. This will show how much disposable income (what’s left after everything is paid) you have and what you can realistically afford to pay.   The sooner you call us on 0345 301 4971* (or 0345 030 3188* if you only have Insurance products with us) the sooner we can help. You can also contact StepChange, a free and impartial debt charity, on 0800 138 1111.   *This number may be included as part of any inclusive call minutes provided by your phone operator. Lines open Mon-Thu 8am-9pm, Fri 8am-8pm, Sat 8am-4pm
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You can reset the direct debit by calling the number for the product you have with us or you can do it via Online Banking or the Mobile App.   Please be aware that in most cases we need 10 days’ notice to change or set up a direct debit.    You can also make a payment to your Credit Card by:   sending a cheque to Tesco Bank, PO Box 27032, Glasgow, G2 9FX - write your account number and full name and address on the back direct transfer to sort code 406415, account number 31310006 and quote your Credit Card number as the reference phoning 0345 671 0677* and using the automated payment line.   *This number may be included as part of any inclusive call minutes provided by your phone operator.
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You can write to us at Tesco Bank, PO Box 27032, Glasgow, G2 9FX.   We’re also happy to call you back at a time that suits you better or on another contact number, call us on 0345 301 4971* (or 0345 030 3188* if you only have Insurance products with us) to arrange it.   You can also ask a question in Your Community or send us a private message if you prefer.   *This number may be included as part of any inclusive call minutes provided by your phone operator. Lines open Mon-Thu 8am-9pm, Fri 8am-8pm, Sat 8am-4pm
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In some cases we may be able to pause or stop interest being added to your account.   For us to consider this we need to speak with you in order to fully understand your situation.   Please call us on 0345 301 4971*.   *This number may be included as part of any inclusive call minutes provided by your phone operator. Lines open Mon-Thu 8am-9pm, Fri 8am-8pm, Sat 8am-4pm
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You should call the phone number for the product you have with us and we can update your address and if you’ve missed payments we can take a payment over the phone.   You can update your personal details and check your balance through Online Banking, and check your balance with our Mobile App.   You can also make a payment to your Credit Card by:   sending a cheque to Tesco Bank, PO Box 27032, Glasgow, G2 9FX - write your account number and full name and address on the back direct transfer to sort code 406415, account number 31310006 and quote your Credit Card number as the reference phoning 0345 671 0677* and using the automated payment line.   *This number may be included as part of any inclusive call minutes provided by your phone operator.
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Any missed or late payments can be recorded on your credit file and might make it harder to get any credit in the future.   If multiple payments are missed and we can’t speak to you to discuss the situation it could lead to a Default being recorded on your credit file. This will make it difficult to get any further credit, like a mortgage or even a mobile phone contract.
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We normally receive the information relating to an insolvency directly from the company you have been working with. However, you can call us on 0345 301 4971* if you only have Insurance products with us) and give us the details over the phone, we will then confirm these and update your account.   *This number may be included as part of any inclusive call minutes provided by your phone operator. Lines open Mon-Thu 8am-9pm, Fri 8am-8pm, Sat 8am-4pm
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Yes, call the phone number for the product you have with us and make sure that the other person is with you when you call. We can then arrange for your partner to deal with your account.
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