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Financial Worries

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We are here to support you when things get difficult with your finances. It’s helpful if we can discuss your circumstances to work out what’s the best solution for you. Depending on the product you wish to discuss, please view our contact us page and call customer services. One of our trained specialist advisors will discuss your circumstances with you, and together we will work out the best option based on the information you tell us. Alternatively you can write to us at Tesco Bank, PO Box 27032, Glasgow, G2 9FX. We will usually complete a budgeting form with you to understand your financial circumstances. This is a list of all of your incomings and outgoings. It is helpful to have an idea of these before you call us to make things easier. The best way to do this is to go through some recent bank statements and bills. We will complete the form to show all of the money you have coming in and everything you need to pay out each month. We will also include any other creditors that you have in this. If you want to look at this or complete it before you call us you can visit Budgeting tool (Stepchange/Money Advice) When we have completed the form we will then have an idea of your affordability and what you can realistically afford to pay towards your product with us each month. You can also contact free Debt Advice Charities for some impartial debt advice. Links to Third Party Advice. Citizens Advice Bureaux Money Advice Scotland National Debtline Shelter StepChange Debt Charity The Insolvency Service   This answer specifically relates to Tesco Bank Current Accounts, Credit Cards and Loans.
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It is important that you keep payments up to date on your account. If you are struggling with your payments please get in touch to discuss your circumstances as we are here to help in these situations. Please be aware that missed payments may impact your credit file. Depending on your product, if you have missed a payment you can: Credit Cards: View our existing FAQ on ways to pay your Credit Card.  It is important to note that you may be charged for a missed payment and your account may be blocked until it’s brought up to date and the payment cleared. Loans: Make a faster payment using your Loan Sort Code and Account Number Call 0345 600 6016* and make a payment with one of our advisors. Insurance: Your policy may be cancelled if a payment is missed so it’s important you contact us as soon as possible to discuss on 0345 030 3188*. Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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We understand it can be difficult to get in touch and discuss your personal circumstances. The sooner you contact us the sooner we can try to help. The methods of contact available are by telephone and post. You can write to us at Tesco Bank, PO Box 27032, Glasgow, G2 9FX. If you are worried about calling, we can call you back when you’re in a private place. Lines are open Mon-Thu 8am-9pm, Fri 8am-8pm and Sat 8am-5pm. Although you can request this in writing, the quickest way to arrange this is by calling and we will arrange a call back at a time that suits you. This answer specifically relates to Tesco Bank Current Accounts, Credit Cards and Loans.
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With your permission we can discuss your account(s) with someone else acting on your behalf. In order to add an authorised person, you can: For Current Accounts, Credit Cards and Loans Call us when the person you’d like to act on your behalf is with you, on: 0345 6710677* (Credit Cards) or 0345 3004547* (Loans) 0345 3666468* (Current Accounts) Write to us at Tesco Bank, PO Box 27032, Glasgow, G2 9FX including the name, DOB and contact number for the person you would like to be able to deal with things on your behalf. We will then add the authority for this person on to your account(s) By giving authority to someone to act on your behalf, you give them permission to: Make a payment Obtain the current balance Obtain the statement balance Check when payments are due Check the minimum payment amount The third party will not be able to change your account details or ask for statements. You can request the third party be removed from having access to your account at any time. Lines open Mon-Thu 8am-9pm, Fri 8am-8pm and Sat 8am-5pm. For Car and Home Insurance Please call 0345 030 3188* and we can add a nominated person to your account. Lines open Mon-Fri 8am-9pm, Sat-Sun 9am-5pm. Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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We are required to review our customers’ affordability every 12 months to ensure payment plan agreements continue to be fair and reasonable for both yourself and Tesco Bank. Even if nothing has changed in your income, over a period of 12 months quite often your monthly expenses will change. We need to ensure the payments you have been making are still suitable. We will usually complete a budgeting form with you to understand your financial circumstances. This is a list of all of your incomings and outgoings. It is helpful to have an idea of these before you call us to make things easier. The best way to do this is to have some recent bank statements and bills. We will complete the form to show all of the money you have coming in and everything you need to pay out each month. We will also include any other creditors that you have in this. If you want to look at this or complete it before you call us you can visit Budgeting tool (Stepchange/Money Advice) Please call us on 0345 6710677* (Credit Cards) or 0345 3004547* (Loans) 0345 3666468* (Current Accounts) to discuss. Lines open Mon-Thu 8am-9pm, Fri 8am-8pm and Sat 8am-5pm. Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator. This answer specifically relates to Tesco Bank Current Accounts, Credit Cards and Loans.
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If a third party company is dealing with your account(s) on your behalf it is important that you let us know. When a third party is dealing with things on your behalf it can take some time for them to inform us of their involvement. During this time if payments are missed, we will still attempt to contact you and discuss your options. Please let us know the details of the company you are dealing with. This allows us to update your account and stop any unnecessary contact. Telephone numbers for all products can be found on our contact us page. This answer specifically relates to Tesco Bank Current Accounts, Credit Cards and Loans.
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We understand that it can be difficult to discuss your circumstances with us especially when you aren’t able to make payments to your account(s). When payments are missed we will attempt to get in touch to discuss your options. It is always better to discuss things with us so we can help you and come up with a solution together. If we aren’t made aware of a change in your circumstances, the calls and contact attempts will continue. Depending on the product you wish to discuss, please view our contact us page and call customer services. One of our trained specialist advisors will discuss your circumstances with you, and together we will work out the best option for you based on the information you tell us. Alternatively you can write to us at Tesco Bank, PO Box 27032, Glasgow, G2 9FX. We will usually complete a budgeting form with you to understand your financial circumstances. For more information on this and free Debt Advice Charities for impartial advice, please refer to our existing FAQ I’m experiencing financial difficulty and need to reduce my payments. What should I do? This answer specifically relates to Tesco Bank Current Accounts, Credit Cards and Loans.
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A Default Sum is a fee that has been applied to your account. These are usually applied when a payment has been missed or if your account balance exceeds the agreed credit limit. If you are unsure why you have been charged this fee or are struggling with your payments, please contact us on 0345 671 0677* to discuss. Lines open Mon-Thu 8am-9pm, Fri 8am-8pm and Sat 8am-5pm. Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator. This answer specifically relates to Tesco Bank Credit Cards.
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