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Financial Worries

My personal situation has changed and I’m not sure I can keep up with payments that are due, what should I do?

We understand things can change, please call us on 0345 301 4971* (or 0345 030 3188* if you only have Insurance products with us) so we can let you know of all the available options and what we can do to help.

 

You can also contact StepChange, a free and impartial debt charity on 0800 138 1111.

 

*This number may be included as part of any inclusive call minutes provided by your phone operator.

Lines open Mon-Thu 8am-9pm, Fri 8am-8pm, Sat 8am-4pm

Comments
omg_1

I have sent TESCO's a signed for letter explaining my difficult financial situation presently, as I lost my job 6 months ago and couldn't find another one yet. This is the first time I missed a full payment and have made a small payment and set up a direct debit for a small amount that I can afford until I find another job. My signed for letter explained this. TESCO HAS MADE 52 CALLS TO MY MOBILE IN 7 DAYS! THIS IS A HARRASEMENT! I AM SEEKING LEGAL ADVISE NOW. I HAVEN'T ACTUALLY GONE INTO DEBT ON MY CARD YET! THERE IS A LAW IN THIS COUNTRY - WHICH I DON'T THINK YOU ACTUALLY CARE ABOUT! STOP YOUR HARRASEMENT PLEASE! 52 CALLS IN 7 DAYS!!!! EVERY SINGLE DAY! YOU SAID PEOPLE CAN CONTACT YOU BY POST - BUT APPARENTLY THE LETTERS MEAN NOTHING AS YOU TRYING TO MAKE ME GO FURTHER IN DEBT WITH MY PHONE PROVIDER BY MAKING ME CALL YOU WHEN I HAVE NO MONEY FOR THOSE EXPENSIVE CALLS - HENCE THE LETTER!!!! UNBELIEVABLE! THE FIRST I'LL DO WHEN I START WORK AGAIN IS PAY YOU LOT OFF THEN CLOSE MY ACCOUNT AND NEVER SHOP IN TESCO AGAIN! BULLIES AND MAFIA!

Hi @omg_1, I'm sorry to hear about this. We have a duty to make our customers aware if they fall behind on payments, the calls are automated therefore they will continue until we're able to speak with you. If you have written to us, it seems like this either hasn't arrived yet or has been delayed otherwise the calls would have stopped. Apologies for any inconvenience - Ainsley

omg_1

the letter was sent to you Tuesday 23/1/2019, recorded delivery so I know you got it. how long before they actually accept my proposal and stop this phone calls, it's recoded calls so there isn't actually anyone there to speak to and as I said I don't want to go further in debt by using your expensive phoneline. thank you for replying!

If we have received your letter, our team will look into this for you and be in touch with you directly in the next 3-5 working days. I hope you get this sorted out as soon as possible - Ainsley

omg_1

thank you

Fari84

Hello I need my account details as I don’t have them what can I do?

Hi @Fari84, thanks for getting in touch. Can you please send a private message to @CET confirming the type of account you hold with us? I'll then be able to provide some further advice.