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Financial Worries

My personal situation has changed and I’m not sure I can keep up with payments that are due, what should I do?

We understand things can change, please call us on 0345 301 4971* (or 0345 030 3188* if you only have Insurance products with us) so we can let you know of all the available options and what we can do to help.


You can also contact StepChange, a free and impartial debt charity on 0800 138 1111.


*This number may be included as part of any inclusive call minutes provided by your phone operator.

Lines open Mon-Thu 8am-9pm, Fri 8am-8pm, Sat 8am-4pm


Keep getting hassled on the phone because I'm in financial difficulty but I've sent in budget sheet and what I can afford and still phone keeps ringing. Why can't Tesco acknowledge my letters in writing?

I'm sorry to hear that you've been receiving these calls @Tonymichele. In some cases, it can be easier to speak to our Repayment team, as we receive a lot of correspondence and it can take time for us to respond. Have you tried to get through to the team when they call? If you hold on the line, you'll be able to speak to someone who can stop the calls and make sure your information is updated. 

Hi @MAX5, I'm really sorry to hear about this. If you give our Credit Card team a call on 0345 300 4278 (24/7) we can certainly discuss this with you - Ainsley

Hello @MAX5, I'm really sorry to hear this. If you are struggling to make payments on your credit card, please call us on 0345 671 0677 (Mon - Thu: 8am - 9pm Fri: 8am - 8pm Sat: 8am - 5pm Sun: Closed) and my colleagues will be able to assist you further. 


Is there any way I can email someone regarding my current situation please? I need to get in touch as soon as possible but can't get to a phone due to work commitments

Hello @cwest84, thanks for getting in touch. We don't have an email address for customer queries, I'm afraid. If you could please let me know which account you have with us, I'll be able to assist you further - Caroline


@CarolineM I have a Tesco credit card

Great, thanks for confirming that @cwest84. You can reach us on 0345 671 0677 and my colleagues are available Mon - Thu: 8am - 9pm, Fri: 8am - 8pm, Sat: 8am - 5pm and Sun: Closed. I hope this helps - Caroline


@CarolineM Hi again. As I mentioned in my frost comment, I am really struggling to get to a phone. Surely there must be another way to contact someone initially?

You can also write to us if you're unable to call @cwest84. Our address is as follows: Tesco Bank, PO Box 27032, Glasgow, G2 9FX - Caroline