Online banking

Online banking

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Financial Worries

I’m worried if I call I’ll be asked to pay more than I can afford and I don’t know if I can even make the minimum payment. What will happen when I call?

When you call we won’t ask for more than you can afford. We’ll help you work out what’s affordable by completing a budgeting form, like the one we created with StepChange.


This is a list of all your income and all your outgoings, including what you owe to any other creditors. This will show how much disposable income (what’s left after everything is paid) you have and what you can realistically afford to pay.


The sooner you call us on 0345 301 4971* (or 0345 030 3188* if you only have Insurance products with us) the sooner we can help. You can also contact StepChange, a free and impartial debt charity, on 0800 138 1111.


*This number may be included as part of any inclusive call minutes provided by your phone operator.

Lines open Mon-Thu 8am-9pm, Fri 8am-8pm, Sat 8am-4pm


Hi, would i be able to make reduced payments on my loan,  without it affecting my credit rating? As i don't want to go through Stepchange etc..


Hi @HEZ, can you give us a call on the number above so we can discuss your options?