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Financial Worries

I have received a letter telling me I’ve been charged a Default Sum on my Credit Card. What does this mean?

A Default Sum is a fee that has been applied to your account. These are usually applied when a payment has been missed or if your account balance exceeds the agreed credit limit.

If you are unsure why you have been charged this fee or are struggling with your payments, please contact us on 0345 671 0677* to discuss. Lines open Mon-Thu 8am-9pm, Fri 8am-8pm and Sat 8am-5pm.

Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.

This answer specifically relates to Tesco Bank Credit Cards.


I arranged a balance transfer to another credit card which should have happened before my payment was due. Unfortunately, for reasons that the other company didn't specify, they were unable to complete the balance transfer before my due date, (they did it one day later). I was on holiday in France at the time and was unaware of this until I got home. I understand that I have been charged £12 for the late payment but feel it rather harsh to now remove the 0% fixed rate on the remainaing balance that I was unable to transfer to another card.

Hi Tony, sorry to hear this. Could you send a private message with your full name, DOB and postcode to @Tesco-Bank?