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Disputed transactions and Chargebacks

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If your dispute has been impacted by Covid-19, then you can read more about  how we can help . If you’ve not received some or all of your cash from an ATM please allow up to five days for the ATM to refund you directly. If you’ve not received your money back within five days, please contact us for assistance. We may be able to reimburse you. You can phone us on 0345 835 3353. To make sure we can help you as quickly as possible, make sure that you have the following information available:   Your Sort Code and Account number The date and merchant name on the transaction you want to dispute (you can find this on Online Banking, the Mobile App or your paper statement) Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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If your dispute has been impacted by Covid-19, then you can read more about  how we can help . Sometimes, ordering a free sample or free trial enrols you into a recurring payment or subscription. This should be clearly stated in the retailer’s terms and conditions. If you’ve been charged, and the terms and conditions weren’t made clear to you when you asked for the free sample or trial, please contact us for assistance. We may be able to reimburse you. You can phone us on 0345 300 4278 (Credit Cards) 0345 835 3353 (Current Accounts). So we can help you as quickly as possible, please make sure you have the following information available: Your credit card number or your sort code and account number The date and merchant name on the transaction you want to dispute (you can find this on Online Banking, the Mobile App or your paper statement) Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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If your dispute has been impacted by Covid-19, then you can read more about  how we can help . If you’ve ordered something and it appears to be fake, please download and complete our counterfeit goods form and email it to us at disputes@tescobank.com. We may be able to help resolve the issue. We recommend using a laptop or PC to do this.  If you are using your mobile, you will need to save the form to your files before completing the fields and emailing it. Please make sure you have the following information available, before completing the form: Your credit card number or your sort code and account number The date and merchant name on the transaction you want to dispute (you can find this on Online Banking, the Mobile App or your paper statement) A description of the goods you’ve ordered We may ask you to contact the genuine brand to get confirmation that the retailer you purchased from isn’t an authorised seller of their goods. If you’ve received a letter from Border Force stating your goods have been seized, we’ll ask you to send us a copy. We'll process your request and contact you when complete, or if we need further information. Please bear with us, due to extraordinary demand in our contact centres, it may take longer than usual to process your request.
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If your dispute has been impacted by Covid-19, then you can read more about how we can help. Please download and complete our subsequent charge form and email it to us at disputes@tescobank.com. We may be able to dispute the payment on your behalf.  We recommend using a laptop or PC to do this. If you are using your mobile, you will need to save the form to your files before completing the fields and emailing it. If you were charged on a credit card, you’ll need to contact the retailer first and try to resolve the dispute yourself before we’re able to assist you. Please make sure that you have the following information available, before completing the form: Your credit card number or your sort code and account number The date and merchant name on the transaction you want to dispute (you can find this on Online Banking, the Mobile App or your paper statement) If you contacted the retailer, their response regarding the charge We'll process your request and contact you when complete, or if we need further information. Please bear with us, due to extraordinary demand in our contact centres, it may take longer than usual to process your request.
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