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Disputed transactions and Chargebacks

I’ve noticed a duplicate transaction on my account

If you’ve been charged twice for the same purchase in error, we may be able to reimburse you.

To request a reimbursement, please download and complete the charged more than once form and email it to us at

We recommend using a laptop or PC to do this. If you are using your mobile, you will need to save the form to your files before completing the fields and emailing it.

When completing the form, please make sure you have the following information available:

  • Your credit card number or your sort code and account number
  • The date and merchant name on the transactions you want to dispute (you can find this on Online Banking, the Mobile App or your paper statement)

Please note, you only have a maximum of 90 days from the purchase date to request a Chargeback for this type of dispute.

We'll process your request and contact you when complete, or if we need further information. Due to extraordinary demand in our contact centres, it may take longer than usual to process your request.


HI - Does anyone know what to do if there is a duplicate charge on your credit card statement?  I have contacted Amazon and they advise it was for 'authorisation only'.  It was for the same amount (£18) and not for the usual £1 they check on.


They have given me Authorisation Code but I can't get through to Tesco via phone.  Do they have a email address I can contact them on?


Thanks, Kevi

Hi @SuperKev1969, sorry to hear about this! If you're not able to get this resolved with Amazon then please give us a quick call on 0345 366 2711 (Mon - Fri: 8am - 6pm, Sat: 9am - 2pm), and we'll see what we can do to help 🙂