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Disputed transactions and Chargebacks

I’ve noticed a duplicate transaction on my account

If you’ve been charged twice for the same purchase in error, we may be able to reimburse you via Chargeback.

So we can help you as quickly as possible, please make sure you have the following information available:

  • Your credit card number or your sort code and account number
  • The date and merchant name on the transactions you want to dispute (you can find this on Online Banking, the Mobile App or your paper statement)

You can phone us on 0345 300 4278 (Credit Cards) 0345 835 3353 (Current Accounts)

Please note, you only have a maximum of 90 days from the purchase date to request a Chargeback for this type of dispute.

Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.