Online banking

Online banking

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Disputed transactions and Chargebacks

I’ve been charged additional amounts by a car hire company, hotel or cruise ship without my consent

Please download and complete our subsequent charge form and email it to us at We may be able to dispute the payment on your behalf. 

We recommend using a laptop or PC to do this. If you are using your mobile, you will need to save the form to your files before completing the fields and emailing it.

If you were charged on a credit card, you’ll need to contact the retailer first and try to resolve the dispute yourself before we’re able to assist you.

  • Please make sure that you have the following information available, before completing the form:
  • Your credit card number or your sort code and account number
  • The date and merchant name on the transaction you want to dispute (you can find this on Online Banking, the Mobile App or your paper statement)
  • If you contacted the retailer, their response regarding the charge

We'll process your request and contact you when complete, or if we need further information. Please bear with us, due to extraordinary demand in our contact centres, it may take longer than usual to process your request.