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Disputed transactions and Chargebacks

I’ve been charged additional amounts by a car hire company, hotel or cruise ship without my consent

Please contact us for assistance. We may be able to dispute the payment on your behalf. 

If you were charged on a credit card, you’ll need to contact the retailer first and try to resolve the dispute yourself before we’re able to assist you.

To make sure we can help you as quickly as possible, make sure that you have the following information available:

    • Your credit card number or your sort code and account number
    • The date and merchant name on the transaction you want to dispute (you can find this on Online Banking, the Mobile App or your paper statement)
    • If you contacted the retailer, their response regarding the charge

You can call us on 0345 300 4278 (Credit Cards) or 0345 835 3353 (Currrent Accounts)

Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.