Online banking

Online banking

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Disputed transactions and Chargebacks

How do I cancel a subscription?

If you have a recurring payment or subscription coming out of your credit card or current account that you’d like to cancel, you can either attempt to contact the retailer directly or get in touch with us for assistance.

So we can help you as quickly as possible, please make sure you have the following information available:

  • Your credit card number or your sort code and account number
  • The date and merchant name on the transaction you want to dispute (you can find this on Online Banking, the Mobile App or your paper statement)
  • The last date the retailer took a payment

If you’ve already cancelled a subscription but the company is still charging you, follow our advice ...

You can phone us on 0345 300 4278 (Credit Cards) or 0345 835 3353 (Current Accounts)

Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.