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The easiest way to check your balance or transactions on your current account is by logging into the Tesco Bank Mobile App or Online Banking 24 hours a day. Alternatively you can call us on 0345 835 3353* (or minicom 0345 366 6471*) Lines are open 24 hours a day, seven days a week. Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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You can cancel a cheque by calling us on 0345 835 3353* (or minicom 0345 366 6471*)   Lines are open 24 hours a day, seven days a week. Calls may be recorded.   *This number may be included as part of any inclusive call minutes provided by your phone operator.
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If you need to contact us regarding the progress following an account suspension or card cancellation (for example if there has been fraudulent activity on your account), you can contact us on 0345 835 3353* (or minicom 0345 366 6471*).   Lines are open 24 hours a day, seven days a week. Calls may be recorded.   *This number may be included as part of any inclusive call minutes provided by your phone operator.
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The most common error message is 042 - which can mean a few things: * You are trying to log in to a closed account that is no longer available to access online. If you need information from the account, please call us on 0345 835 3353*  * You have entered the wrong username. Please click "forgotten username" when logging in and follow the on screen instructions to reset this. * Your account is not ready to view. For example, if you have just applied for a credit card and been accepted but the account is not yet open, you will get this error message. Please wait until you have a confirmation of the account and then try to log in again.  Calls may be recorded. This number may be included as part of any inclusive call minutes provided by your phone operator. 
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 New Accounts   If you have an account with us already and are trying to open a new one, please check that you are logged into online banking before proceeding with your application.   Existing Customers   If you cannot see your current account when you sign in, then this may be because you didn't sign in to online banking at the time of your application. You will need to call us to arrange for this to be corrected.   If you are having difficulty in withdrawing funds from your account, please remember the maximum you can withdraw is £10,000 via online banking. If you need to withdraw more than this, please call us 0345 835 3353*.   For more information on our common error message, please see our existing FAQ.   *This number may be included as part of anyinclusive call minutes provided by your phone operator.
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You can request your documents format to be in braille, large print or audio by logging in to Online Banking, click on your account and then select Manage account in the top right hand corner. From your Account Overview page, please select ‘Your preferences’ on the right hand side of the screen. From the dropdown menu, select ‘Change document format preferences’ and then select your appropriate document format type. Once selected, please click ‘Update’. Alternatively, you can contact us to request your document format in braille, large print or audio.
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Unfortunately, you’ll no longer be able to use these services and any recurring payments you have set up through them will end. If you’re not sure whether you have any third-party authorisations set up on your old account, check with your old bank before you close the account.
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No, you’ll need to cancel and re-authorise these with your new account details. If your old account is still open, they will be able to tell you which third parties you’ve given permission to make recurring payments on your behalf, and/ or access your financial data. 
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As a result of new regulation put in place by the Competition Markets Authority (CMA) Current Account customers are entitled to their previous transaction history when they close their account. What will happen if I close my account? As part of our account closure process one of our dedicated team will provide you with a copy of your transaction history covering up to a 5 year period. We will provide you the option of receiving this information free of charge at the point you call to close your account. If we do not speak to you, or a decision is not made, you will automatically receive up to 5 years of your transaction history by post. If this is not something you would like to receive please let us know. If you would like a copy of your transaction history but would prefer it over a shorter time frame, please let us know when you call. You can also decide whether you want this information at all. Is there any other information I need to know? If you decide you don’t want this information when closing your account you will still be entitled to request if for up to five years from the account closure date. Past transaction history is only available for up to five years from the point you request it. We will verify your identity before we send your past transaction history. The volume of paper you will receive could be quite large; up to 60 pages of confidential transaction history if you receive the full five years’ worth of history, and even more for accounts with high transaction levels. How quickly will I receive this information? We will send you your transaction history in the post within 14 days of your account being closed.
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