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You can cancel a cheque by calling us on 0345 835 3353* (or minicom 0345 366 6471*)   Lines are open 24 hours a day, seven days a week. Calls may be recorded.   *This number may be included as part of any inclusive call minutes provided by your phone operator.
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From 30 April 2018, if you write a cheque from your Tesco Bank Current Account and it’s paid into another bank, your money will leave your account faster than before, as long as the other bank is also using the cheque imaging process.   If you have insufficient funds in your account when the cheque is processed, you will no longer be able to pay money in by 5pm to allow the cheque to be paid. The cheque will automatically be rejected.
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If you need to contact us regarding the progress following an account suspension or card cancellation (for example if there has been fraudulent activity on your account), you can contact us on 0345 835 3353* (or minicom 0345 366 6471*).   Lines are open 24 hours a day, seven days a week. Calls may be recorded.   *This number may be included as part of any inclusive call minutes provided by your phone operator.
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Unfortunately, you’ll no longer be able to use these services and any recurring payments you have set up through them will end. If you’re not sure whether you have any third-party authorisations set up on your old account, check with your old bank before you close the account.
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The most common error message is 042 - which can mean a few things:   * You are trying to log in to a closed account that is no longer available to access online. If you need information from the account, please call us on 0345 835 3353 (this number may be included as part of any inclusive call minutes provided by your phone operator).   * You have entered the wrong username. Please click "forgotten username" when logging in and follow the on screen instructions to reset this.   * Your account is not ready to view. For example, if you have just applied for a credit card and been accepted but the account is not yet open, you will get this error message. Please wait until you have a confirmation of the account and then try to log in again. 
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 New Accounts   If you have an account with us already and are trying to open a new one, please check that you are logged into online banking before proceeding with your application.   Existing Customers   If you cannot see your current account when you sign in, then this may be because you didn't sign in to online banking at the time of your application. You will need to call us to arrange for this to be corrected.   If you are having difficulty in withdrawing funds from your account, please remember the maximum you can withdraw is £10,000 via online banking. If you need to withdraw more than this, please call us 0345 835 3353*.   For more information on our common error message, please see our existing FAQ.   *This number may be included as part of anyinclusive call minutes provided by your phone operator.
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No, you’ll need to cancel and re-authorise these with your new account details. If your old account is still open, they will be able to tell you which third parties you’ve given permission to make recurring payments on your behalf, and/ or access your financial data. 
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You can request your documents format to be in braille, large print or audio by logging in to Online Banking, click on your account and then select Manage account in the top right hand corner. From your Account Overview page, please select ‘Your preferences’ on the right hand side of the screen. From the dropdown menu, select ‘Change document format preferences’ and then select your appropriate document format type. Once selected, please click ‘Update’. Alternatively, you can contact us to request your document format in braille, large print or audio.
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