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Why does my debit card not work when I try to pay for petrol at the pump?

With some debit cards, we need to be able to check you have enough money in your account to authorise the transaction. Unfortunately, Pay at Pump does not allow us to do this.

 

You will know if you have the type of card that needs authorised as the seventh digit of the long card number across the middle of your card will be a 5).

 

Please remember that as long as you have enough money in your account, you will be able to pay at the kiosk should the Pay at Pump option not be available.

Version History
Revision #
3 of 3
Last update:
‎29-03-2018 12:06 PM
Updated by:
 
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I'm sorry to hear that @Tinkerman. If you decide that you want to go ahead and close the account, call us on 0345 835 3353

stophe79

Found this out last night at an unmanned petrol station, so it's no good telling people they can still pay at the kiosk. Luckily I have a joint account which doesn't have such daft restrictions (even though it's a basic bank account) otherwise I'd have been stranded. 

 

Very, very poor from Tesco bank. Should have been made clear when applying to switch my account that it didn't function like a normal bank account so I'd have chance to not proceed. Too late now 😡

Hello @stophe79, I'm really sorry to hear this. We make you aware at the time of application that there may be restrictions depending on what type of card you receive. We then advise you in your terms and conditions of any restrictions that you have. I’m sorry for any inconvenience this causes you.