Sometimes we will allow a payment, even when you don’t have enough money in your account. Our decision depends on a number of things, including how you manage your current account.
If we do pay, we'll charge you overdraft interest and a paid transaction fee. If we don’t allow the payment, we’ll charge an unpaid transaction fee (this happens for every transaction) and you’ll need to arrange to make the payment.
To help you avoid these charges we will send Paid and Unpaid text message alerts to let you know if you don’t have enough money in your account to cover a payment due that day.
Paid transaction alerts
You'll receive a paid transaction alert if the transaction will still be paid. You have until 5pm to pay money in to your account and avoid fees.
Unpaid transaction alerts
You’ll receive an unpaid transaction alert if the transaction won’t be paid. For most payments, you have until 5pm to pay money in to your account to cover the payment. If the money is in your account before 5pm, the transaction will be paid and you won’t be charged any fee(s).
You should ensure you have enough money in your account to cover any cheques you write, as you will not have the opportunity to deposit funds after the cheque is presented to us. You will receive an alert if there was not enough money in your account to pay a cheque and it was returned unpaid.