You can request your documents format to be in braille, large print or audio by logging in to Online Banking, click on your account and then select Manage account in the top right hand corner.
From your Account Overview page, please select ‘Your preferences’ on the right hand side of the screen. From the dropdown menu, select ‘Change document format preferences’ and then select your appropriate document format type. Once selected, please click ‘Update’.
Alternatively, you can contact us to request your document format in braille, large print or audio.