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We are changing our personal and business Credit Card terms and conditions with effect from 13 th January 2018.     This affects introductory rates (personal only), data protection, legislative changes and our registered office address, as well as some minor updates to wording.   View full details of personal credit card changes on our website. View full details of business credit card changes  on our website.
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A credit rating is an assessment of your credit worthiness that's based on your credit history.   Find out more about credit ratings here.
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Amendments   All amendments to your direct debit must be made via contacting Customer Services on 0345 300 4278 (open 24/7). If you have a payment due, we need a minimum of 3 working days notice to amend your direct debit.   Cancellation   You can cancel your direct debit via Online Banking and the Mobile App. Please ensure you make alternative arrangements for your payment. You can find out about other ways to pay your credit card in our existing FAQ.
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You’re insured for as many trips as you like each year. Each trip must be no longer than 31 days in duration. This insurance is available on an annually renewable basis on the terms, exceptions and conditions of your Premium Credit Card For more information, please see the policy booklet that arrived with your card or visit here. 
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In April of 2018 we notified all of our Tesco Bank Credit Card holders that we had made the number of days that our customers have to make their payments the same across all of our credit cards. This means that your payment due date is now 5 days later from what you had originally set up.     If you have a direct debit set up to make payments, it will be collected 5 days later than it is currently. Please be aware if you do not pay your balance in full, this change may result in a higher interest charge. You can check your online statement and payment information by logging into the Mobile App or   Online Banking.   If this change affects your decision to have a Tesco Bank Credit Card you have the right to repay your outstanding balance and close your account at any time.    To help you identify if your affected by this change, your card number will begin with 5186 52. If your new payment date isn't suitable, please click   here   to find out how to change your payment date.
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If you have a Premium Credit Card and have Travel Insurance included, you can call from home or abroad at any time to receive assistance in the event of a medical emergency. The phone line is open 24 hours a day, 365 days a year.   In the case of a medical emergency, you can call Assistance International - the Medical Emergency helpline. This is a 24 hour worldwide service for medical emergencies. To call from the UK - 023 8064 4633. To call from Europe - 00 44 23 8064 4633 To call from USA & Canada - 011 44 23 8064 4633   Different dialling codes may apply from different locations worldwide.
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A Credit Search is a search made with a credit reference agency in order to assess your credit history.   We search using your name and your personal address details that you provided in your application.   A record of the search will be noted on your credit file, which will inform other institutions that we have requested information about you.   As part of your application, we may request a search from more than one credit reference agency.
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Yes, in order to fully process your application details the information you provide will be subject to a credit search with a credit reference agency. The credit search allows us to assess your credit rating, and establish your identity.   Each time a credit search is carried out it is recorded against your details held at the credit reference agency. 
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It is now a regulatory requirement for Tesco Bank to send you an Annual Statement showing you how you’ve used your account over the last 12 months.
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Starting from 1st February 2019 we'll be making some changes to your Premium Credit Card. From this date, you'll continue to receive the same benefits as you do currently, until you reach the next anniversary of your account opening. After this anniversary, you will have updated benefits and a new set of Terms and conditions will apply. We're sending you a letter to confirm when exactly this will happen. Here's what's happening:   We're lowering your annual fee to £36 per year.  From  1st February 2019  we're changing your Terms and conditions to lower the annual fee to £36 per annum. This reduced fee will be charged on the statement issued in the anniversary month of your account opening. We are removing Travel Insurance as a benefit. We are removing Travel Insurance as a benefit from the Premium Credit Card as Tesco Bank will no longer provide Travel Insurance. Your existing cover will remain in place until 11.59pm on the day before you move onto the new benefit Terms and conditions. After this date you’ll no longer be insured to travel under this policy and will need to make other arrangements. We are changing the bonus Tesco Clubcard points benefit. We are changing the bonus Clubcard points benefit on your Premium Credit Card. From your anniversary date onwards, if you spend £2500 in qualifying spend on your Premium Credit Card at Tesco in any year you will collect 2500 bonus Clubcard points. Until this date if you spend £5000 in qualifying spend on your card at Tesco in any year you will collect 5000 bonus Clubcard points. Terms and conditions apply. See your benefits Terms and Conditions for details. Nothing else is changing. You'll still have your other Premium Credit Card benefits and your Clubcard points collection rate will also remain the same.  What happens if my annual fee is due before   1st February 2019 ?  If your annual fee is due before 1st February 2019, you will pay your original card fee and all of your benefits will remain the same until your next anniversary. When my benefits change will I still collect 5000 bonus Clubcard points if I spend £5000? Your Premium Credit Card benefits will change on your first anniversary date on or after 1st February 2019. Prior to this, if you spend £5000 in qualifying spend on your Premium Credit Card at Tesco in any year you will collect 5000 additional Clubcard points. After this date, if you spend £2500 in qualifying spend on your Premium Credit Card at Tesco in any year you will collect 2500 bonus Clubcard points. You will only collect these bonus Clubcard points once per year. I'm on track to collect 5000 bonus Clubcard points this year, will I get these? Your Premium Credit Card benefits will change on your first anniversary date on or after  1st February 2019 . Prior to this, if you spend £5000 in qualifying spend on your Premium Credit Card at Tesco in any year, you will collect 5000 bonus Clubcard points. Can I have the revised Premium product early? You will change onto the revised product automatically on the anniversary date of opening your account. We cannot update you to the revised Premium Credit Card any earlier.  I’ve already submitted a claim on my Travel Insurance. Will this be honoured? Any claims that arise prior to the Travel Insurance expiry date will be processed in the usual manner. What happens if I want to continue to have Travel Insurance? We will not be able to provide you with an alternative policy, you will need to make other arrangements for your Travel Insurance.  Is the coverage of my travel insurance policy still the same? Yes, your coverage remains exactly the same until your policy end date.  Who do I now contact if I want to make a claim? To make a claim please call 0345 677 7555. Calls may be recorded. This number may be included as part of any inclusive call minutes provided by your phone operator.  
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