To make a claim, call us on 0345 677 7555*, we’re open 24 hours.
If calling from USA or Canada 24-hour Medical Emergency Helpline 011 44 23 8064 4633
If calling from Europe or ANYWHERE else in the world 24-hour Medical Emergency Helpline +44 23 8064 4633
*This number may be included as part of any inclusive call minutes provided by your phone operator.
You will receive an Annual Statement once a year, in the anniversary month of your account opening. You can opt out of this service at any time by contacting us but this will not affect your normal monthly statements.
Please note that upon closing your account, you will still receive an annual statement on the anniversary of the account opening. So if you opened your account in March but decide to close it in August, you will still receive an annual statement in the following March unless you have already opted out of the service.
If you decide to close your Premium Credit Card within 14 days of receiving your card, you’ll be entitled to a full refund of the annual fee.
If you let us know that you no longer want to use your Premium Credit Card after being charged the annual fee, you’ll receive a partial refund in proportion to the remaining part of that annual period.
Some services (such as Apple Pay) allow you to create tokenised versions of your cards, which can then be used to make payments electronically without the use of a physical card. If your card is used in any of these services, payments will be made as if you've used the physical card. Depending on which service you use, you may have to set up some additional security details (such as passcode, fingerprint access, or pair it with another device) to use it.
If you're using a digital card, you will need to ensure that you keep any device on which the digital card is stored and security details for the device safe and not allow anyone else to use them. If your device stores a fingerprint, you should not store anyone else's fingerprint on your device. If you dispose of a device which has a digital card held on it, you must delete the card first.
If you lose the device which has a digital card stored or are concerned someone has access to it, please contact us immediately on 0345 300 4278 or if calling from overseas +441268508027.
Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
Card protection by CPP is no longer available for sale on Tesco Bank products. If you are an existing Tesco Bank customer with a card protection product provided by CPP, please contact CPP directly with any queries (including any queries around renewal and whether or not the product is still suitable for you) on 0344 848 2914.
All amendments to your direct debit must be made via contacting Customer Services on 0345 300 4278 (open 24/7). If you have a payment due, we need a minimum of 3 working days notice to amend your direct debit.
You can cancel your direct debit via Online Banking and the Mobile App. Please ensure you make alternative arrangements for your payment. You can find out about other ways to pay your credit card in our existing FAQ.