If you decide to close your Premium Credit Card within 14 days of receiving your card, you’ll be entitled to a full refund of the annual fee.
If you let us know that you no longer want to use your Premium Credit Card after being charged the annual fee, you’ll receive a partial refund in proportion to the remaining part of that annual period.
Some services (such as Apple Pay) allow you to create tokenised versions of your cards, which can then be used to make payments electronically without the use of a physical card. If your card is used in any of these services, payments will be made as if you've used the physical card. Depending on which service you use, you may have to set up some additional security details (such as passcode, fingerprint access, or pair it with another device) to use it.
If you're using a digital card, you will need to ensure that you keep any device on which the digital card is stored and security details for the device safe and not allow anyone else to use them. If your device stores a fingerprint, you should not store anyone else's fingerprint on your device. If you dispose of a device which has a digital card held on it, you must delete the card first.
If you lose the device which has a digital card stored or are concerned someone has access to it, please contact us immediately on 0345 300 4278 or if calling from overseas +441268508027.
Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
To amend your direct debit you can do this through Online Banking or our Mobile App. You can amend the account details you wish the direct debit to be paid from or you can amend the monthly payment option. Options available are full outstanding statement balance, minimum payment, or another set amount each month.
You can cancel your direct debit via Online Banking and the Mobile App. Please ensure you make alternative arrangements for your payment. You can find out about other ways to pay your credit card in our existing FAQ .
Starting from 1st February 2019 we'll be making some changes to your Premium Credit Card. From this date, you'll continue to receive the same benefits as you do currently, until you reach the next anniversary of your account opening. After this anniversary, you will have updated benefits and a new set of Terms and conditions will apply. We're sending you a letter to confirm when exactly this will happen.
Here's what's happening:
We're lowering your annual fee to £36 per year. From 1st February 2019 we're changing your Terms and conditions to lower the annual fee to £36 per annum. This reduced fee will be charged on the statement issued in the anniversary month of your account opening.
We are removing Travel Insurance as a benefit. We are removing Travel Insurance as a benefit from the Premium Credit Card as Tesco Bank will no longer provide Travel Insurance. Your existing cover will remain in place until 11.59pm on the day before you move onto the new benefit Terms and conditions. After this date you’ll no longer be insured to travel under this policy and will need to make other arrangements.
We are changing the bonus Tesco Clubcard points benefit. We are changing the bonus Clubcard points benefit on your Premium Credit Card. From your anniversary date onwards, if you spend £2500 in qualifying spend on your Premium Credit Card at Tesco in any year you will collect 2500 bonus Clubcard points. Until this date if you spend £5000 in qualifying spend on your card at Tesco in any year you will collect 5000 bonus Clubcard points. Terms and conditions apply. See your benefits Terms and Conditions for details.
Nothing else is changing. You'll still have your other Premium Credit Card benefits and your Clubcard points collection rate will also remain the same.
What happens if my annual fee is due before 1st February 2019 ? If your annual fee is due before 1st February 2019, you will pay your original card fee and all of your benefits will remain the same until your next anniversary. When my benefits change will I still collect 5000 bonus Clubcard points if I spend £5000? Your Premium Credit Card benefits will change on your first anniversary date on or after 1st February 2019. Prior to this, if you spend £5000 in qualifying spend on your Premium Credit Card at Tesco in any year you will collect 5000 additional Clubcard points. After this date, if you spend £2500 in qualifying spend on your Premium Credit Card at Tesco in any year you will collect 2500 bonus Clubcard points. You will only collect these bonus Clubcard points once per year. I'm on track to collect 5000 bonus Clubcard points this year, will I get these? Your Premium Credit Card benefits will change on your first anniversary date on or after 1st February 2019 . Prior to this, if you spend £5000 in qualifying spend on your Premium Credit Card at Tesco in any year, you will collect 5000 bonus Clubcard points. Can I have the revised Premium product early? You will change onto the revised product automatically on the anniversary date of opening your account. We cannot update you to the revised Premium Credit Card any earlier. I’ve already submitted a claim on my Travel Insurance. Will this be honoured? Any claims that arise prior to the Travel Insurance expiry date will be processed in the usual manner. What happens if I want to continue to have Travel Insurance? We will not be able to provide you with an alternative policy, you will need to make other arrangements for your Travel Insurance. Is the coverage of my travel insurance policy still the same? Yes, your coverage remains exactly the same until your policy end date. Who do I now contact if I want to make a claim? To make a claim please call 0345 677 7555. Calls may be recorded. This number may be included as part of any inclusive call minutes provided by your phone operator.
Card protection by CPP is no longer available for sale on Tesco Bank products. If you are an existing Tesco Bank customer with a card protection product provided by CPP, please contact CPP directly with any queries (including any queries around renewal and whether or not the product is still suitable for you) on 0344 848 2914.
In April of 2018 we notified all of our Tesco Bank Credit Card holders that we had made the number of days that our customers have to make their payments the same across all of our credit cards. This means that your payment due date is now 5 days later from what you had originally set up.
If you have a direct debit set up to make payments, it will be collected 5 days later than it is currently. Please be aware if you do not pay your balance in full, this change may result in a higher interest charge. You can check your online statement and payment information by logging into the Mobile App or Online Banking.
If this change affects your decision to have a Tesco Bank Credit Card you have the right to repay your outstanding balance and close your account at any time.
To help you identify if your affected by this change, your card number will begin with 5186 52. If your new payment date isn't suitable, please click here to find out how to change your payment date.
You’re insured for as many trips as you like each year. Each trip must be no longer than 31 days in duration. This insurance is available on an annually renewable basis on the terms, exceptions and conditions of your Premium Credit Card
For more information, please see the policy booklet that arrived with your card or visit here.
If you have a Premium Credit Card and have Travel Insurance included, you can call from home or abroad at any time to receive assistance in the event of a medical emergency. The phone line is open 24 hours a day, 365 days a year.
In the case of a medical emergency, you can call Assistance International - the Medical Emergency helpline. This is a 24 hour worldwide service for medical emergencies.
To call from the UK - 023 8064 4633.
To call from Europe - 00 44 23 8064 4633 To call from USA & Canada - 011 44 23 8064 4633
Different dialling codes may apply from different locations worldwide.
Yes, in order to fully process your application details the information you provide will be subject to a credit search with a credit reference agency. The credit search allows us to assess your credit rating, and establish your identity.
Each time a credit search is carried out it is recorded against your details held at the credit reference agency.