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You will be charged a late payment fee of £12 if your minimum payment does not reach your account by the due date. Any promotional offer you are currently receiving will also be withdrawn.
Keep track of your payment due date by logging on to the mobile app or by visiting Online Banking. To ensure you never miss a payment, please see our existing FAQ Ways to pay your credit card. You can also set up alerts to remind you when your payment is due. For more information on how to manage your alerts, please see our existing FAQ How do I manage my alerts for my credit card account?
Please note that if you miss a payment this may affect your credit rating, If you are experiencing financial difficulties, please contact us or visit our FAQs.
I have applied for a payment holiday due to the ongoing situation.
I have now been charged £12 , and my interest free has now been cancelled .
Did my payment holiday not go through early enough.
I was on Furlough but am now back to work, and would like to reinstate my payments.
Hi @Thismayhurt66, sorry to hear about that! Can you please send over a private message to Tesco-Bank confirming your full name, DOB and postcode? I'll then be able to take a closer look.
How do I send a private response..
Hi @Thismayhurt66, you can send one to us by heading to @Tesco-Bank - Alex
Hi. last month i forgot to make my payment - this was my fault, but was due to the several factors; i was changing my working pattern (WFH) and trying to home school my son, as well as help/support my elder 2 daughters with uni work. As soon as i realized my mistake i made the payment (£500), this is, i think, the first time i have missed a payment ? I have now been charged £12 (unfortunate, but i know that is the banks policy), and my interest free transfer has now been cancelled. Is it possible to reconsider this ?? Many thanks. Shaun
Hi @fatherK_99, sorry to hear this. If you send a private message to Tesco-Bank, we'll take a look into this for you.
Good morning my name's ,I applied for the payment holiday as IV been put on furlough,it was approved as I received a text message and email,but IV still received a letter saying IV made late payments and that my fixed rates have been removed IV never missed a payment until all this happened,now I don't think that's fair also IV been charged 90 pounds interest because of that
Hi @Marley3, I can see you sent us a private message and we resolved this for you. Please let us know if you need anything else 🙂
I have just received a later payment letter and charge for July 2020. I made my payment for July on 26.06.20 of £2000 but this occurred on the same day the July statement was generated and was included in my June statement therefore not counting for July as I had intended. I therefore made 2 payments in June and a further one on 27.07.20. I am concerned that this will now affect my credit score. I am a long-standing Tesco bank customer and have never missed a payment and therefore wonder if this can be removed from my credit report as a gesture of goodwill by yourselves as it will have a detrimental affect on any future borrowing. This was purely an oversight on my behalf trying to pay as promptly as I could for the month of July and therefore any help in removing this from my credit report would he greatly appreciated. I look forward to hearing from Tesco bank as soon as possible. kind regards
Hi @MissHP, thanks for getting in touch. If you give our Credit Card team a call on 0345 300 4278 (Mon - Sun: 8am to 7:30pm) and just explain what has happened then I am sure they can resolve that for you. Just be aware that your statement produces at midnight, so always make sure you wait to make a payment til at least the following day. I hope that helps!
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