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Credit Cards

What do I do if my Tesco Clubcard credit card is lost or stolen?

If you think your card has been lost or stolen, you should let us know straight away. Using our mobile banking app, open the ‘Lost or stolen card’ feature in ‘Account management’ on iOS or in the flyout menu on Android. From there you will be able to:

 

  • Block your card, all transactions (except pending transactions) and any additional card holders
  • Unblock your credit card if you find it again
  • Report it either lost or stolen and order a replacement card 

Alternatively you can contact us on 0345 300 4278*, Textphone 01423 532 152 or +44 1268 508 027 if you are out of the country.

 

This service is available 24 hours a day, 7 days a week.  Please note that if there are multiple cards on the account, this will block all of them. If a replacement card is requested, new cards will be issued to both the primary card holder and any additional account holders. 

 

If you are abroad and cannot get to a phone, you can report the loss to any bank which displays the MasterCard symbol.

 

Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.

Comments
veedee

What telephone number can I call to cancel a charge as goods have not been received?

Hi @veedee, I have replied to your other post.

M-D

What do i do if my replacement credit card has not arrived?  Can i order a new one, if so how?  TY

We would suggest giving us a call so that we can determine why it didn't arrive (we'll be able to double check we hold the correct address details etc.) and then arrange for another replacement to be sent. If you're currently in this position @M-D you can use the number listed in the above post to contact us.

Bartadach

Hello , 

I lost my credit card,  can I order new one?  

@Bartadach I've replied to your private message :).

scryan13

I can’t find the manage account section on my account to report my card as lost. Please can someone point me in the right direction? Also can I request a new card without having to make an expensive phone call from New Zealand?

Hi @scryan13, apologies for the delay in replying. You won't be able to do this via your online banking, only the mobile app if you have registered for this. If you do this via the mobile app you will be able to cancel your card and order a replacement. 

 

Otherwise you will have to give us a call anytime on 0345 300 4278, or +441268 508 027 if calling from abroad. You can call our overseas number using Skype or Viber using Wi-Fi to help reduce the call costs.