If you think your card has been lost or stolen, you should let us know straight away. Using our mobile banking app, open the ‘Lost or stolen card’ feature in ‘Account management’ on iOS or in the flyout menu on Android. From there you will be able to:
Block your card, all transactions (except pending transactions) and any additional card holders
Unblock your credit card if you find it again
Report it either lost or stolen and order a replacement card
Alternatively you can contact us on 0345 300 4278*, Textphone 01423 532 152 or +44 1268 508 027 if you are out of the country.
This service is available 24 hours a day, 7 days a week. Please note that if there are multiple cards on the account, this will block all of them. If a replacement card is requested, new cards will be issued to both the primary card holder and any additional account holders.
If you are abroad and cannot get to a phone, you can report the loss to any bank which displays the MasterCard symbol.
Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.