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Credit Cards

How do I update my mobile number and address online?

You can update your contact details and address for your Credit Card, Current Account, Savings or Loan account via Online Banking. Once logged in:

  1. On the My Overview page, click 'Settings' and select 'Personal details' from the drop down list.
  2. On the Personal details page you have the option to edit your Address or Contact details. Please click on the 'Edit' button next to the pencil icon to update your details.
  3. To update your contact information, please update the required fields and once completed, please click on the blue box 'Update your contact details'. Confirmation will appear at the top of the screen to confirm your details have been updated.
  4. To update your Address, please enter the house number or name and the post code, then click on the blue 'Find address' button. If the correct address is displayed then click the blue 'Confirm address' to update your details and confirmation will appear at the top of the screen.
  5. If the address details are not correct, click 'Enter address manually' and you will be asked to enter your full address. Once entered, click 'Update address' and a confirmation message will appear at the top of the screen.

Please note, when we update your address or contact details we will also send you a text to let you know it has been updated successfully. Should you receive a text like this and you have not updated your details, please contact us.

If you need to change your name following marriage or divorce etc, please refer to our existing FAQ 'Name change - what do I need to do?

It may not be possible to make purchases online with your credit card if we don’t have your current mobile number. We need this to send you a code by text to make sure it's you and keep your account secureIf you have an additional cardholder on your account you will need to contact us to update their mobile number on 0345 300 4278*.

Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.

Please note: If you have any Tesco Bank Insurance policies, you will have  to update your address and mobile number for those separately.

Comments

I'm sorry to hear you're having these issues, it might be best you give us a quick call and we can look into this further for you. You can reach our Online Helpdesk on 0345 300 3511 (24/7) and one of my colleagues will be able to assist – Clare

I can't sign in on desktop because it's asking for an old number. I've called three different numbers all ask if I want to speak to support so I say yes, then it just says "sorry we can't help any further" and cuts off.

- The "Not the right contact number? Let us know" button just goes to the help page but provides zero help regarding this.
- I can't change my number in the app.
- I can't get any support on the phone.
- There is no live chat support.

What should I do? How are people supposed to get help when needed? What support is actually offered by Tesco Bank?

Hi @zamp, I'm sorry to hear about that. Can you please confirm what number you've called? If you give our Online Helpdesk a call on 0345 300 3511 (Mon -Sun 8am - 7:30pm) they can update your number for you so you can log in straight away.

 

If you're not in a hurry to access your account, I can send you a Temporary Security Number in the post which will reset your online banking and allow you to get logged in again. This can take between 3-5 business days to arrive and will be valid for 30 days. Once logged in you can update your phone number, I've included a link below with details on how to do this. If you'd like this option, please send a private message to @Tesco-Bank - Caroline

 

https://yourcommunity.tescobank.com/t5/Online-Banking/How-do-I-update-my-address-email-and-phone-num...