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Hi sorry if this is not the correct chat forum but hopefully you will be able to point me in the right direction. I paid in £1000 on the 10th and it isn't appearing on my balance. When I go into manage account/new transactions, I can see it but again it's not reflected on my balance. Any advice appreciated.
Hi @Lorrainec, I’m sorry to hear that. Payments by debit card can take up to 2 working days to clear into your account but if you have made multiple payments this month or paid in more than your total credit limit it can cause delays in reaching your account.
So we can look into this for you please give us a call on 0345 300 4278 (24/7).
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