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Why is my credit card not appearing on my account overview?

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Here to help

Why is my credit card not appearing on my account overview?

When I log in to the website it shows up, but as soon as I click one my current or saving accounts, it is gone and I have to go back to.find it. Why is that?
(And no, I don't want to use an app)
5 REPLIES 5
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Helping hand

Re: Why is my credit card not appearing on my account overview?

Hi @RickVigorous 

I'm sorry you're experiencing difficulties on the website.

I think Tesco Bank would need to look at this for you. You can send them a private message, click on @Tesco-Bank  then 'Send a Message'. Please include your full name, date of birth & postcode. I'm sure someone will only be too happy to help.

Hope you get it sorted!

 

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Your Community Expert

Re: Why is my credit card not appearing on my account overview?

Hi @RickVigorous, I'm sorry to hear this. Please send a private message to @Tesco-Bank and we'll be happy to look into this for you.

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Here to help

Re: Why is my credit card not appearing on my account overview?

@JoeC @25H
It's not a bug, it's a feature. I don't have a problem finding the statements, I just find it really awkward that they are not on my mainpage.
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Your Community Expert

Re: Why is my credit card not appearing on my account overview?

Sorry to hear about that. I'll pass on your comments as customer feedback today - Kelly

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Helping hand

Re: Why is my credit card not appearing on my account overview?

Hi @RickVigorous, i absolutely agree with you on this issue, there is a clear navigation related change on the  mainpage as it is set up at the moment. I have previously reported this as feedback for investigation. Best Wishes.