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Thomas cook refund

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SJR
Here to Help

Thomas cook refund

I am still awaiting my refund from Tesco for my Thomas Cook flights. I had an acknowledgement a couple of weeks ago but nothing since.
How do I know if this is being dealt with and how soon am I going to see the refund?
With Christmas round the corner I really need this resolved as soon as possible.
7 REPLIES 7
Your Community Expert

Re: Thomas cook refund

Hi @SJR, can you send a private message to @Tesco-Bank with your full name, DOB, postcode and email address so I can heck the status of this as I believe all flight claims have been completed - Ross

SJR
Here to Help

Re: Thomas cook refund

Can you confirm please that you have now received my invoice which was attached to an email sent today?
Thanks
Your Community Expert

Re: Thomas cook refund

I'm afraid we don't have access to their inbox here so I'm not able to check this, sorry! - Ainsley

SJR
Here to Help

Re: Thomas cook refund

This is turning into a nightmare! I had a similar issue with Barclays Bank which they resolved in refunded within 36 hours! I don’t understand how it can take Tesco so much longer.
Your Community Expert

Re: Thomas cook refund

I have referred this over to a case handler in the Disputes team, they'll be in touch with you directly regarding this. Please note, I can't guarantee that someone will be in touch today however we will get back to you as soon as possible - Ainsley

SJR
Here to Help

Re: Thomas cook refund

Thank you.
Your Community Expert

Re: Thomas cook refund

Hi, I have sent you a private message with more information :)