Online banking

Online banking

cancel
Showing results for 
Search instead for 
Did you mean: 
70858members
20458posts

Mobile Banking App slow over WIFI

Highlighted
New to this

Mobile Banking App slow over WIFI

I have been having an issue where the Tesco banking app was taking several minutes to load over my home WIFI connection but was fine when connected over mobile data. I have spent several hours speaking to my ISP, mobile phone provider and tescobank help desk, all blamed each other and no one could solve the issue. I have been looking for similar issues on the web and have just found a solution that solves the problem. I an not sure what the route cause is ie app, phone or ISP but if IPv6 is disabled on the router the app works fine. Problem solved for now until IPv6 is required
1 REPLY 1
Your Community Expert

Re: Mobile Banking App slow over WIFI

Hi there, I'm glad to hear you've got it sorted now. I'll certainly make our online team aware that this could be a problem, thanks for letting us know - Clare