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Duplicate cards issued

Occasional Poster

Duplicate cards issued

I received my new card today, except there were two of them, exactly the same.  My wife also received duplicate copies.  Not sure if this was deliberate or a mistake?

4 REPLIES
Your Community Expert

Re: Duplicate cards issued

Hello @ajt71, I'm sorry about this. Do both cards have the same card number? 

Occasional Poster

Re: Duplicate cards issued

Hi Caroline,

Yep, the card numbers, dates & security codes were the same on both cards.

Your Community Expert

Re: Duplicate cards issued

That's strange @ajt71, only one should have been issued for each of you. Please destroy one, it won't matter which if they both have the same details. I'm really sorry for confusion this caused! - Caroline

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Occasional Poster

Re: Duplicate cards issued

Thanks Caroline - I've done that.