We're here to help so if you're worried about being able to pay for your Insurance due to COVID-19, here you'll find our contact numbers. We can discuss the options available to you and rest assured all conversations are confidential. If you're unable to do this yourself or would prefer that we discuss your policy with a family member or friend, we need your permission to do this. Please let us know if this is the case on the online form before sending it to us.
As long as this is a temporary arrangement and you don’t need to make a claim, renew or make changes to your policy, there’s no need to tell us. If you do need to do any of these, then we will need your permission to speak to someone else about your policy. To do this, please email us at email@example.com and we will add the person to the policy.
As part of your policy you have freephone access to vetfone, where you can speak to qualified veterinary nurses 24/7. Please give them a call if you are worried about your pet’s health and they will advise you of your options, you will find their number in your policy booklet. Alternatively, you can contact your vet.
If you stay in hospital for more than 4 days in a row due to COVID-19 and no other member of your family is able to look after your pet, your pet will be covered under the terms of our 'Help if you are unwell' Cover.
If your annual dental check-up has been delayed due to COVID-19 as long as the previous check-up and any recommended treatment has been carried out, and the check-up is done as soon as possible this won’t impact your policy.
If you are temporarily staying away from home due to COVID-19, there is no need to tell us, your pet(s) will still be covered. However, your renewal documents are sent by post, if your policy is due for renewal whilst you are self-isolating and you don’t have a way to collect them, email us at firstname.lastname@example.org and we’ll change your correspondence address. If you change your address permanently, you must let us know by email.