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COVID-19

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Please find our reduced opening hours and contact details below. Banking customer service Loans 0345 600 6016* Mon-Fri 8am – 6pm Sat & Sun 9am – 2pm Savings 0345 678 5678* Mon-Fri 8am – 6pm Sat & Sun 9am – 2pm Current Accounts 0345 835 3353* Mon-Fri 8am – 7.00pm Sat & Sun 8am – 7.00pm Credit Cards 0345 300 4278* Mon-Fri 8am – 7.00pm Sat & Sun 8am – 7.00pm Online Banking & Mobile App Help 0345 300 3511* Mon-Fri 8am – 7.00pm Sat & Sun 8am – 7.00pm Need help with a new application? 0345 300 4278* Mon-Fri 8am – 5pm Sat & Sun closed In financial difficulty? 0345 671 0677* Mon – Fri 9am – 7pm Sat 9am – 5pm Sun closed Lost or stolen card or suspected fraud? 0345 300 4278* Available 24/7   Insurance customer services Car Insurance 0345 673 0000* Mon-Fri 9am – 6pm   Sat 9am – 2pm Sun closed  Home Insurance 0345 674 6666* Mon-Fri 9am – 6pm   Sat 9am – 2pm Sun closed Pet Insurance 0345 078 3895* Mon-Fri 9am – 5pm   Sat and Sun closed   Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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The spread of COVID-19 is unprecedented in modern times and we understand this is an incredibly difficult time for families and businesses. Insurers want to support those who are affected by the impact of COVID-19, as well as those who want to help their communities in these challenging times. ABI motor and home insurers have pledged to: 1. Support those who need to make a claim. Insurers have implemented business continuity plans and work closely with service providers to do everything possible in these challenging circumstances to continue to handle claims and support their customers. We recognise there will be many customers who will need additional support and insurers will prioritise those in vulnerable circumstances. 2. Support those who are working from home. If you are an office-based worker and need to work from home because of government advice or because you need to self-isolate, your home insurance cover will not be affected. You do not need to contact your insurer to update your documents or extend your cover. 3. Support those who cannot work from home. If you have to drive to your workplace because of the impact of COVID-19, your insurance policy will be valid. You do not need to contact your insurer to update your documents or extend your cover. 4. Support those who use their cars to help their communities. If you are using your own car for voluntary purposes to transport medicines or groceries to support others who are impacted by COVID-19, your cover will not be affected. You do not need to contact your insurer to update your documents or extend your cover. 5. Support our key workers. If your work* is critical to the national response to COVID-19 and you need to use your own car to drive to different locations for work purposes because of the impact of COVID-19, your cover will not be affected. You do not need to contact your insurer to update your documents or extend your cover. *everyone who works in one of the critical sectors listed by the government. Association of British Insurers 20 March 2020
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We’re more than happy to discuss any renewal queries with you. However, we’re seeing a huge increase in calls due to the ongoing COVID-19 situation. To help you as best we can, if possible, we ask that you please call us at least 7 days before your renewal date.
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When you log into Your Insurance Account, it may say your policy is due to renew automatically. If that happens, you don’t have to do anything. If you’d like to accept the renewal but change your payment details, select “I want to change my payment details before I renew” and follow the steps on screen. Please note, if you’re paying by card the payment will be taken immediately.
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Whether you pay on a monthly or an annual basis, if you’re in financial difficulty and worried about falling behind on your Tesco Bank Insurance payments as a result of COVID-19, please call us on 0345 246 2904. You’ll need to get in touch at least 10 days before your payment is due so we can discuss your options.   Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.  
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