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COVID-19

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Please find our reduced opening hours and contact details below. Banking customer service Loans 0345 600 6016* Mon-Fri 8am – 6pm Sat & Sun 9am – 2pm Savings 0345 678 5678* Mon-Fri 8am – 6pm Sat & Sun 9am – 2pm Current Accounts 0345 835 3353* Mon-Fri 8am – 7.00pm Sat & Sun 8am – 7.00pm Credit Cards 0345 300 4278* Mon-Fri 8am – 7.00pm Sat & Sun 8am – 7.00pm Online Banking & Mobile App Help 0345 300 3511* Mon-Fri 8am – 7.00pm Sat & Sun 8am – 7.00pm Need help with a new application? 0345 300 4278* Mon-Fri 8am – 5pm Sat & Sun closed In financial difficulty? 0345 671 0677* Mon – Fri 9am – 7pm Sat 9am – 5pm Sun closed Lost or stolen card or suspected fraud? 0345 300 4278* Available 24/7   Insurance customer services Car Insurance 0345 673 0000* Mon-Fri 9am – 6pm   Sat 9am – 2pm Sun closed  Home Insurance 0345 674 6666* Mon-Fri 9am – 6pm   Sat 9am – 2pm Sun closed Pet Insurance 0345 078 3895* Mon-Fri 9am – 5pm   Sat and Sun closed   Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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If you have a Tesco Bank Loan: For a Loans payment break, you'll need to complete our online form. You’ll need your loan account number and sort code which can be found on your annual statement, your original loan documentation, in Online Banking or our Mobile Banking App. Apply for a Loans payment break If you have a Tesco Bank Credit Card: For a Credit Card payment break, you'll need to complete our online form. You'll need the 16 digit number on the front of your card. Apply for a Credit Card payment break
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When completing the form, please make sure you have the following information available: Your credit card number or your sort code and account number The date and merchant name on the transaction you want to dispute (you can find this on Online Banking, the Mobile App or your paper statement) Your destination and flight or accommodation dates We'll process your request and contact you when complete, or if we need further information. Due to extraordinary demand in our contact centres, it may take longer than usual to process your request. Please download and complete our didn’t receive goods form and email it to us at disputes@tescobank.com. We recommend using a laptop or PC to do this. If you are using your mobile, you will need to save the form to your files before completing the fields and emailing it.  
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Provided your request is solely due to the impact of COVID-19, we’ll make sure there’s no impact on your credit file. If you’ve had confirmation that your COVID-19 payment break has been applied then there is nothing to be concerned about. There are some letters which will continue to be sent to you including some that suggest you are in arrears and we appreciate that receiving these can be distressing. Unfortunately we have been unable to stop these going out but want to reassure you that you can ignore them as long as you’ve received confirmation that the payment break is in place.
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For Loans: Once your application form has been processed, where we can, we’ll start your payment break from your next payment. If your payment is due within the next few days, your payment break may start from the following month. Don’t worry, we won’t apply any missed payment fees to your account. For Credit Cards: The COVID-19 payment break will cover three payments – the one for the statement period in which you submit your application form, and the two payments that follow. If you submit your application form just after you’ve missed a payment and before you’ve had your new statement, we’ll count the missed payment as the first in your payment break.
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If you have a credit balance following a refund and would like these funds returned to you, you can arrange this yourself via Online Banking or the Mobile Banking App. If using Online Banking, please select your credit card from ‘My Overview’ and you will see the money transfer link, choose this option and follow the instructions. If using our Mobile App, choose ‘Account Management’, select the money transfer option and follow the instructions. When this type of refund is processed, you will receive your money within 2 business days. You may incur a money transfer fee. Rest assured that this will automatically be refunded to you within 10 working days and there is no need to contact us. If you chose to transfer more than your credit balance, normal fees and charges will apply.
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