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COVID-19

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Banking customer service Loans 0345 600 6016 Mon-Fri 8am – 6pm Sat & Sun 9am – 2pm Savings 0345 678 5678 Mon-Fri 8am – 6pm Sat & Sun 9am – 2pm Current Accounts 0345 835 3353 Mon-Fri 8am – 7.00pm Sat & Sun 8am – 7.00pm Credit Cards 0345 300 4278 Mon-Fri 8am – 7.00pm Sat & Sun 8am – 7.00pm Online Banking & Mobile App Help 0345 300 3511 Mon-Fri 8am – 7.00pm Sat & Sun 8am – 7.00pm Need help with a new application? 0345 300 4278 Mon-Fri 8am – 5pm Sat & Sun closed In financial difficulty? 0345 671 0677 Mon – Fri 9am – 7pm Sat 9am – 5pm Sun closed Lost or stolen card or suspected fraud? 0345 300 4278 Available 24/7     Insurance customer services Car Insurance 0345 673 0000 Mon-Fri 9am – 6pm   Sat 9am – 2pm Sun closed Home Insurance 0345 674 6666 Mon-Fri 9am – 6pm   Sat 9am – 2pm Sun closed
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If the Merchant is offering a refund, we would first ask you to allow them an opportunity to refund your credit card before getting in touch. If they are not offering a refund, or you have been referred to your card issuer to make a claim, we may be able to reimburse you. Please download and complete our didn’t receive goods form and email it to us at disputes@tescobank.com. We recommend using a laptop or PC to do this. If you are using your mobile, you will need to save the form to your files before completing the fields and emailing it. When completing the form, please make sure you have the following information available: Your credit card number or your sort code and account number The date and merchant name on the transaction you want to dispute (you can find this on Online Banking, the Mobile App or your paper statement) Your destination and flight or accommodation dates We'll process your request and contact you when complete, or if we need further information. Due to extraordinary demand in our contact centres, it may take longer than usual to process your request.
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Your Insurance Account can take payments online for any mid-term amendments to your cover or renewal payments. For ad-hoc payments, such as missed direct debits, you’ll need to give us a call on 0345 246 2895.
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We’re more than happy to discuss any renewal queries with you. However, we’re seeing a huge increase in calls due to the ongoing COVID-19 (coronavirus) situation. To help you as best we can, if possible, we ask that you please call us at least 7 days before your renewal date.
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If you’ve received your renewal invite but don’t want to renew, please download and complete the form below and email it to lapsemyrenewal@tescobank.com Insurance Renewal Form We recommend using a laptop or PC to do this. If you are using your mobile, you will need to save the form to your files before completing the fields and emailing it. However, if your renewal date is within 48 hours, please contact us on: Car Insurance: 0345 671 5678 Home Insurance: 0345 671 5688
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When you log into Your Insurance Account, it may say your policy is due to renew automatically. If that happens, you don’t have to do anything. If you’d like to accept the renewal but change your payment details, select “I want to change my payment details before I renew” and follow the steps on screen. Please note, if you’re paying by card the payment will be taken immediately.
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If you’re in financial difficulty and worried about falling behind on your Tesco Bank Insurance payments as a result of COVID-19 (coronavirus), please call us on 0345 246 2895. You’ll need to get in touch at least 4 days before your payment’s due so we can discuss your options.
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The spread of Coronavirus (Covid-19) is unprecedented in modern times and we understand this is an incredibly difficult time for families and businesses. Insurers want to support those who are affected by the impact of Covid-19, as well as those who want to help their communities in these challenging times. ABI motor and home insurers have pledged to: 1. Support those who need to make a claim. Insurers have implemented business continuity plans and work closely with service providers to do everything possible in these challenging circumstances to continue to handle claims and support their customers. We recognise there will be many customers who will need additional support and insurers will prioritise those in vulnerable circumstances. 2. Support those who are working from home. If you are an office-based worker and need to work from home because of government advice or because you need to self-isolate, your home insurance cover will not be affected. You do not need to contact your insurer to update your documents or extend your cover. 3. Support those who cannot work from home. If you have to drive to your workplace because of the impact of Covid-19, your insurance policy will be valid. You do not need to contact your insurer to update your documents or extend your cover. 4. Support those who use their cars to help their communities. If you are using your own car for voluntary purposes to transport medicines or groceries to support others who are impacted by Covid-19, your cover will not be affected. You do not need to contact your insurer to update your documents or extend your cover. 5. Support our key workers. If your work* is critical to the national response to Covid-19 and you need to use your own car to drive to different locations for work purposes because of the impact of Covid-19, your cover will not be affected. You do not need to contact your insurer to update your documents or extend your cover. *everyone who works in one of the critical sectors listed by the government. Association of British Insurers 20 March 2020
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If you are impacted by COVID-19 (coronavirus) and would like to request to delay your next two monthly payments, please download and complete the form below and email it to us at  COVIDbreak@tescobank.com.  ** We recommend using a laptop or PC to do this.  If you are using your mobile, you will need to save the form to your files before completing the fields and emailing it. Request to delay my payments form  What happens next? We'll process your request and contact you when complete, or if we need further information.  Due to extraordinary demand in our contact centres, it may take longer than usual to process your request. Please be reassured, if your request to delay your payments is solely due to the impact of COVID-19 (coronavirus), there will be no impact to your credit file and you will not incur fees for these missed payments. Important information: please note that if you request to delay your next two monthly loan payments, you will still have an obligation to make these payments at a later date.  And, if you choose to delay your credit card payments, interest will continue to be charged on the balance.  You can make payments to reduce your credit card balance at any time. Please don't worry if you receive other communications from us in the meantime, we’re working on your request and we’ll be in touch as soon as possible.
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We’ll do our best to process your request as quickly as possible. If your next payment is due soon and taken before we’ve processed your request, don’t worry, we’ll go back and apply your COVID-19 payment break from the date we received your completed form.
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