As the merchant has not cancelled and the service is still available, we are unable to raise a dispute. Please contact the merchant directly to discuss a refund.
You may also want to contact your travel provider or insurance company for further information or assistance.
What happens if my flight is cancelled and refunded however my hotel is still available and not offering a refund?
You need to contact the hotel and/or your travel insurance to discuss a refund. If they are not offering a refund, or you have been referred to your card issuer to make a claim, we may be able to reimburse you. Please download and complete our dispute form.
Planned to travel abroad?
If you’re worried about any future travel plans please contact the company you booked with.
What happens if the government tells me not to travel?
If the government issues guidance advising against travel, the airline will likely cancel the flight
If the merchant is offering a refund, we would first ask you to allow them an opportunity to refund your credit card before getting in touch. If they are not offering a refund, or you have been referred to your card issuer to make a claim, we may be able to reimburse you. Please download and complete our dispute form.