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COVID-19

If your travel plans are cancelled or affected

My flight or holiday has been cancelled due to COVID-19, what can I do?

If the merchant is offering a refund, we would first ask you to allow them an opportunity to refund your credit card before getting in touch.

If they are not offering a refund, or you have been referred to your card issuer to make a claim, we may be able to reimburse you. Please download and complete our dispute form.

 

What if I choose not to travel due to COVID-19?

As the merchant has not cancelled and the service is still available, we are unable to raise a dispute. Please contact the merchant directly to discuss a refund.

You may also want to contact your travel provider or insurance company for further information or assistance.

 

What happens if my flight is cancelled and refunded however my hotel is still available and not offering a refund?

You need to contact the hotel and/or your travel insurance to discuss a refund.
If they are not offering a refund, or you have been referred to your card issuer to make a claim, we may be able to reimburse you. Please download and complete our dispute form.

 

Planned to travel abroad?

If you’re worried about any future travel plans please contact the company you booked with.

 

What happens if the government tells me not to travel?

If the government issues guidance advising against travel, the airline will likely cancel the flight

If the merchant is offering a refund, we would first ask you to allow them an opportunity to refund your credit card before getting in touch.
If they are not offering a refund, or you have been referred to your card issuer to make a claim, we may be able to reimburse you. Please download and complete our dispute form.

Comments

Hi,

I was due to travel with TUI on 9th April. The holiday was cancelled and I have followed instructions from Tui, to receive a refund. They have eventually provided me with a credit refund code and have explained to me that I will need to contact them if I want the money refunded to my credit card. However, after being patient I find that the telephone number to contact them is a recorded message, informing me, they are too busy to take my call and to try again later. My question is. How long should I leave it, before making an application for a chargeback with Tesco Credit Card.

Hi @tcoco1124. thanks for your message. If the transaction was made on a Mastercard, please allow 30 days. if you have a VISA card then I'm afraid that this can't be charged back.

Hi

 

LastMinute are only offering a full refund in the form of a voucher, otherwise they are taking a fee even though the airline is refunding in full. Would the voucher be protected if they go out of business or should I request chargeback?

Thank you for any help.

@KinnieKat, you can find information about the steps to take here: https://yourcommunity.tescobank.com/t5/Disputed-transactions-and/tkb-p/disputedtransactions Once you follow the link you'll be able to submit an online form and one of my colleagues in the Disputes team will review your claim. Please be aware that the team are very busy at the moment so it may take longer than usual for them to get back in touch. We appreciate your patience at this busy time. Hope this helps – Keigan

Hello hope someone can advise me. Ive filled out a disputes form online due to a Hotel booking being cancelled by Alpharooms and refusing to refund the money back to me until April 2021 due to the coronavirus epidemic. Ive sent the form back to Tesco bank. I haven't had an acknowledgement that the dispute form has been received by Tesco Bank. Is that normal ?

Hi Markwelding67

It sounds like my claim is very similar to yours.
I specifically asked for confirmation from TescoBank but didn’t get it which is still a concern, I did get a mail response to chases after about 2 weeks saying that they are extremely busy but that they would be in touch within 6 weeks of the claim having been submitted.

I was asked to provide full name, DOB & address via ‘private messaging‘ to someone from TescoBank on this forum (see earlier thread) which wasn’t easy to find on the forum but eventually tracked it down, I also provided that info via Facebook messaging.

Good luck, in my view the travel industry should hang its head in shame as they are not complying with the law in what they are doing and they know it. Hopefully we will get our cash back.

I just find It a joke that Alpharooms have told me I have to wait until next year for a cash refund. That's why I have made a dispute with Tesco Bank

Hi

Not sure if i am using this correctly so apologies if not

 

I booked some flights with air Canada and they have cancelled my return flight home but not the flight going to Canada. I booked a return package so they are no longer offering this and when booking my flight i paid for a direct flight which they have now changed so i have to complete a stop. I asked for a refund but they have said they are not offering refunds.  

 

I have completed a dispute claim form with Tesco but this will take 6 weeks to look at and my flight is due in three weeks and as Air Canada have not cancelled the flight out i don't know what to do as if i tell them i am not going does this mean i wont get a refund.

 

I am reluctant to settle for the vouchers as will we be unable to dispute my claim?

 

Any help would be much appreciated

Hi @Jost18, I'm sorry to hear about that. If you cancel the flight yourself, I'm afraid we won't have any dispute rights. If you could please fill out the dispute form on the original post of this thread, my colleagues will be able to have a look into this for you - Caroline

where is the dispute form to fill in all  articles keep going round in circles?