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COVID-19

If your travel plans are cancelled or affected

My flight or holiday has been cancelled due to COVID-19, what can I do?

If the merchant is offering a refund, we would first ask you to allow them an opportunity to refund your credit card before getting in touch.

If they are not offering a refund, or you have been referred to your card issuer to make a claim, we may be able to reimburse you. Please download and complete our dispute form.

 

What if I choose not to travel due to COVID-19?

As the merchant has not cancelled and the service is still available, we are unable to raise a dispute. Please contact the merchant directly to discuss a refund.

You may also want to contact your travel provider or insurance company for further information or assistance.

 

What happens if my flight is cancelled and refunded however my hotel is still available and not offering a refund?

You need to contact the hotel and/or your travel insurance to discuss a refund.
If they are not offering a refund, or you have been referred to your card issuer to make a claim, we may be able to reimburse you. Please download and complete our dispute form.

 

Planned to travel abroad?

If you’re worried about any future travel plans please contact the company you booked with.

 

What happens if the government tells me not to travel?

If the government issues guidance advising against travel, the airline will likely cancel the flight

If the merchant is offering a refund, we would first ask you to allow them an opportunity to refund your credit card before getting in touch.
If they are not offering a refund, or you have been referred to your card issuer to make a claim, we may be able to reimburse you. Please download and complete our dispute form.

Comments

Sorry to hear that @GarySBristol. Can you please send us over a private message to Tesco-Bank confirming your full name, DOB and postcode?

Hi @Metz, sorry to hear about that! Can you please check your junk/spam email folder to see if you've received anything from us? I'm afraid that due to the extraordinary demand at the moment we don't have an exact timescale. Our team will be in touch as soon as they have an update for you. Apologies for any inconvenience caused.

Hi @Quin, sorry to hear about that! Can you please send us over a private message to Tesco-Bank? I'll then be able to help 🙂

Hi KellyT, I have sent my full name, DOB & postcode as requested to TescoBank via FaceBook Messaging, is that the route you require for a private message?

if not please let me know. Thanks GarySBristol

Hi Kelly.

Thank you for your reply, and with ref. to post by GarySBristol,  Sorry, but not sure how to send a private messsage. Is it via FaceBook Messenger?

Thanks Quin

Further to my original post 1 week ago today, and the response from Chris of Tesco Bank, I phoned 0345 300 4278 at 8 am, got through in 5 minutes and arranged the money transfer from my credit card account to my current account. I was indeed charged a Money Transfer Fee but I am pleased to report that the Fee has today been refunded to my credit card account as promised. Thanks! 

You can send us a private message either here or via Facebook @GarySBristol.

Thanks TrinhO

I have just sent you a private message through this site as well as through Facebook Messenger. Could you please confirm you have my original claim form & supporting docs? That would be appreciated. Thanks Gary

Thank you. Have just received a message from Tesco re:- arranging transfer on line. Now I know the transaction fee will be refunded will probably do it that way

Glad to hear this has been clarified for you elsewhere, @Quin. Take care - Chris