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I’m struggling to pay my credit card or loan due to COVID-19, can you help?

If you have a Tesco Bank Loan:
For a Loans payment break, you'll need to complete our online form. You’ll need your loan account number and sort code which can be found on your annual statement, your original loan documentation, in Online Banking or our Mobile Banking App.
Apply for a Loans payment break

If you have a Tesco Bank Credit Card:
For a Credit Card payment break, you'll need to complete our online form. You'll need the 16 digit number on the front of your card.
Apply for a Credit Card payment break


If I ring you will you be able to give my details required to apply for break on my loan

Hi @AG123, thanks for getting in touch. The quickest way to retrieve your account number is by checking the direct debit reference for your loan. The account number is the last 8 digits before the forward slash and the sort code is 40-64-12. This information is also available on your welcome pack and on your statements. If you don't have any of these to hand, I can send a copy of your welcome letter to you in the post. This will take 5-9 working days to arrive and if you would like me to arrange this I can. However, please don’t send any personal details here until we’ve taken you to our secure conversation. If you need the details before this time, please give our Loans team a call on 0345 600 6016, available Monday to Friday 8am-6pm, Saturday and Sunday 9am-2pm, and they'll be able to confirm this information over the phone. 

I posted a comment a couple of weeks ago and was promised that the £12 late payment fee would be removed but it's on today's statement? I've also received a letter asking for £57 to be paid to avoid more charges and I don't know why as I thought that we didn't need to pay anything while the payment holiday was in place? Can you please confirm the £12 fee will be removed and what the £57 is for? I have today paid enough to cover the minimum payment to ensure all of this doesn't affect my credit file and prevent any further fees. It maybe worthwhile sending a confirmation letter/email to confirm exactly what is expected of us as I haven't received anything which is adding to this confusion!

Hi @Prodigy247, I'm sorry to hear this. If you send a private message to @Tesco-Bank we can look into this for you.

Hi @Y2T, sorry to hear about this! Can you please send over a private message to Tesco-Bank?

H, I applied for a 3 month payment holiday on 22 April - still heard nothing. I rang a few weeks ago and customer services said they are working through the requests. Why so long? I now have a missed payment/charge and my credit file will be impacted. How long will this take to rectify?

Hi @ACG74, I can see we have discussed this with you over a private message. If you need anything else, please let us know 🙂

Hi, how can I contact you regarding my loan payments from overseas (Canada) as I am currently out of the country. Thank you 

Hi @Olciam, you're able to contact us on +44141 278 6081 (Mon - Sun: 8am - 7:30pm) from oversees around banking products. Hope this helps.