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I’m struggling to pay my credit card or loan due to COVID-19, can you help?

If you have a Tesco Bank Loan:
For a Loans payment break, you'll need to complete our online form. You’ll need your loan account number and sort code which can be found on your annual statement, your original loan documentation, in Online Banking or our Mobile Banking App.
Apply for a Loans payment break

If you have a Tesco Bank Credit Card:
For a Credit Card payment break, you'll need to complete our online form. You'll need the 16 digit number on the front of your card.
Apply for a Credit Card payment break


But the intrest will still be added?


Thanks AlexO for confirming.  
So we cancel the direct debit, then in 2 months Tesco will start a new direct debit automatically?

We'll be in touch closer to the time to discuss setting up your direct debit and your repayments - Thomas

Can someone please help. If I freeze payments for 2 month will intrest still be added

You'll still be charged interest on your credit card - Thomas

That is going to send me into unmanageable debt

If you're going to be struggling during this time, please give us a call on 0345 671 0677 (Mon - Fri: 9am - 7pm Sat: 9am - 5pm Sun: Closed) and we'll be able to look into this for you - Thomas

Thank you 

Hi, I have put in a covid 19 payment break a couple of weeks back but still had no confirmation, but a few days back an email from tescobank telling me due to high volumes its advised to cancel my direct debits, but today had a message about a missed loan payment?. Please advise.  Thank you

Hey @Tinman83, thank you for getting in touch. I’m sorry to hear about this and that you haven’t had a confirmation. Have you checked your junk/spam folder? The confirmation may have been sent there.

As long as you’ve sent it to before your payment date and did receive that email about cancelling the direct debit, then we should be processing this for you. In this time, you may receive missed payment notifications, however we’ll be working on this. We do advise you to cancel the direct debit, if you haven’t already. I hope this gives you some peace of mind! - Cheryl