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I ordered a replacement card, but I rather than be sent a replacement (i.e. contactless Mastercard), I have been sent a non-contactless Credit Card. How can I get an actual replacement? These days contactless is more important than ever, so I am frustrated and angry that a promised replacement hasn't actually been a replacement (i.e. like for like) and I have to use Chip & PIN. I tried calling the contact centre, but there is no obvious option to select if you just have a general credit card enquiry. How do I get this sorted as quickly as possible?
Hi @Mavis01, I'm sorry to hear this. All of our newly issues Mastercard credit cards should be Contactless so I am not sure why this has happened. Please send us a private message so that we can look into this for you.
How do I send a private message, this isn't clear?
Hey @Mavis01, if you search for user 'Tesco-Bank', click on our profile and then 'send message' you will be able to chat with us privately. Hope this helps.
There’s an error on my new car insurance policy, I just need to swap between 2 drivers who owns the car. I don’t seem to be able to amend online, any ideas?
Hi @ruscoe73, I'm sorry to hear this. If you've been unable to make this change online, please give us a call on 0345 246 2895 (Mon - Fri: 9am - 6pm, Sat: 9am - 2pm) and we'll be able to help you - Thomas
I have tried calling you with a query, the telephone message directs me to this website, I am asked to complete a chargeback form on the message but where on the site is it?
Hi @Russ13, I'm sorry to hear your having trouble finding the form. You can find some information about the steps to take here and this also includes the form: https://yourcommunity.tescobank.com/t5/Disputed-transactions-and/tkb-p/disputedtransactions
Once you follow the link, you'll be able to submit an online form and one of my colleagues in the Disputes team will review your claim. Please be aware that the team are extremely busy at the moment so it may take longer than usual for them to get back in touch. We appreciate your patience during this busy time. I Hope this helps – Amanda
Hi there, I can't get through to the relevant persons. I've received a text back in June stating that my charge back has been granted, and will remain in credit on my account. ive had 2 statments since receiving this text, but still no sign of the credit to my account. Could you steer me in the right direction please.
If you can please send us a private message and we will check for an update for you – Caroline
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