Online banking

Online banking

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Contact us

Please find our reduced opening hours and contact details below.

Banking customer service

Loans 0345 600 6016* Mon-Fri 8am – 6pm

Sat & Sun 9am – 2pm

Savings 0345 678 5678* Mon-Fri 8am – 6pm

Sat & Sun 9am – 2pm

Current Accounts 0345 835 3353* Mon-Fri 8am – 7.00pm Sat & Sun 8am – 7.00pm
Credit Cards 0345 300 4278* Mon-Fri 8am – 7.00pm Sat & Sun 8am – 7.00pm
Online Banking & Mobile App Help 0345 300 3511* Mon-Fri 8am – 7.00pm Sat & Sun 8am – 7.00pm
Need help with a new application? 0345 300 4278* Mon-Fri 8am – 5pm Sat & Sun closed
In financial difficulty? 0345 671 0677* Mon – Fri 9am – 7pm Sat 9am – 5pm
Sun closed
Lost or stolen card or suspected fraud? 0345 300 4278* Available 24/7  

Insurance customer services

Car Insurance 0345 673 0000* Mon-Fri 9am – 6pm  

Sat 9am – 2pm
Sun closed

 Home Insurance 0345 674 6666* Mon-Fri 9am – 6pm  

Sat 9am – 2pm
Sun closed

Pet Insurance 0345 078 3895* Mon-Fri 9am – 5pm  

Sat and Sun closed


Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.


Hi nigel charlesworth here. I rang and applied for a covid19 holiday,on my loan even thoe I was assured it was all sorted out my credit score as taken a 100 point hit.what will you do to rectify my damaged credit score.

Hi Nigel, I'm really sorry to hear about that! Can you please send over a private message to Tesco-Bank confirming your full name, DOB and postcode? 

Hi Kelly its nigel **sensitive info removed**. Kelly I have received a letter today it says I am in arrears by 476.06.i wish I had never shielded this as put me and my credit score on its backside.i bet I was one of the ist people to call 19th,of march explaing my position.kelly my account number is **sensitive info removed**.i even rang last week and said my re payments will start in june and as and when I will catch up with the 2 payments.thankyou for your reply kelly.


[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Oh sorry @Blademan1889, it looks like you've sent another public post. Could you please send this again but as a private message so we can look into this for you? To send a private post, please search Tesco-Bank as a user in the search box. You'll see "send a message" on the blue banner and if you click this, you'll be able to message us privately.

How long does it take to approve a loan application, I completed it online

Hi @julesj1604, sorry to hear this. So we can look into this for you, can you please send a private message to Tesco-Bank? 


I applied for a loan yesterday and got approved, however I have had not had any email confirmation and no contact from Tesco. 


Please could you advise? 


Thank you. 

Hey Stephen, thanks for getting in touch. So I can check the status of your application, can you please confirm your full name, DOB and postcode? 

I applied for a 3 month loan break in which this is the first month but I’d like to cancel it after 2 and start paying it August how do I do this as none of my log in details work

Hi @Tamim, you can resume making payments before the end of your break without letting us know. If you normally pay by Direct Debit you can make manual payments until your Direct Debit collection resumes