Online banking

Online banking

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COVID-19

Contact us

Please find our reduced opening hours and contact details below.

Banking customer service

Loans 0345 600 6016* Mon-Fri 8am – 6pm

Sat & Sun 9am – 2pm

Savings 0345 678 5678* Mon-Fri 8am – 6pm

Sat & Sun 9am – 2pm

Current Accounts 0345 835 3353* Mon-Fri 8am – 7.00pm Sat & Sun 8am – 7.00pm
Credit Cards 0345 300 4278* Mon-Fri 8am – 7.00pm Sat & Sun 8am – 7.00pm
Online Banking & Mobile App Help 0345 300 3511* Mon-Fri 8am – 7.00pm Sat & Sun 8am – 7.00pm
Need help with a new application? 0345 300 4278* Mon-Fri 8am – 5pm Sat & Sun closed
In financial difficulty? 0345 671 0677* Mon – Fri 9am – 7pm Sat 9am – 5pm
Sun closed
Lost or stolen card or suspected fraud? 0345 300 4278* Available 24/7  

Insurance customer services

Car Insurance 0345 673 0000* Mon-Fri 9am – 6pm  

Sat 9am – 2pm
Sun closed

 Home Insurance 0345 674 6666* Mon-Fri 9am – 6pm  

Sat 9am – 2pm
Sun closed

Pet Insurance 0345 078 3895* Mon-Fri 9am – 5pm  

Sat and Sun closed

 

Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.

Comments

Hi Keigan

I am going to need to have a timescale please - it’s the key reason for the dispute claims from other companies not giving timescales and we need your help as a loyal banking customer? Many thanks 

Hi @Cheryldawn42, thanks for getting in touch. If you have received an automatic reply to your payment delay request, then please don’t worry. Please ignore any correspondence regarding missed payments. We will be back in touch when your payment break has been applied and this will be backdated to the date we received your email. Any late payment fees will be refunded, and it will have no effect on your credit file. We thank you for your patience during this time - Chris 

Hi @vtempo, sorry to hear this. So I can check this for you, can you please send a private message to Tesco-Bank? 

how do I send a private message please? checking via online banking but can't obviously see how to do that? thank you

 

don't worry - just worked out how to do it I think - have sent message

 

Hi, I applied for a payment break for my loan & credit card in late march. On 4/4, I recieved an email to say it was being processed. I saw on this forum that other people in my situation were told to cancel the Direct Debit, so I cancelled mine.

I recieved a text on 18/5 to say my payment break has been processed. 

Yesterday 27/5 I recieved a letter to say I need to pay for 1 month and on the app it says I need to contact about my loan.

I still need the payment break.What do I need to do?

Hi @Kate2006, I'm sorry to hear this. If you could please send a private message to @Tesco-Bank, we can look into this for you.

I am trying to send a PM in reply to one you sent me and it won't go through - says none of users have PM enabled / and then it says I have sent max amount of PM even though I haven't managed to send one

Hi @vtempo, I'm sorry to hear this. If you could please send a private message to @Tesco-Bank

Hi @vtempo, I'm sorry to hear this. If you could please send a private message to @Tesco-Bank.