Online banking

Online banking

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Contact us

Please find our reduced opening hours and contact details below.

Banking customer service

Loans 0345 600 6016* Mon-Fri 8am – 6pm

Sat & Sun 9am – 2pm

Savings 0345 678 5678* Mon-Fri 8am – 6pm

Sat & Sun 9am – 2pm

Current Accounts 0345 835 3353* Mon-Fri 8am – 7.00pm Sat & Sun 8am – 7.00pm
Credit Cards 0345 300 4278* Mon-Fri 8am – 7.00pm Sat & Sun 8am – 7.00pm
Online Banking & Mobile App Help 0345 300 3511* Mon-Fri 8am – 7.00pm Sat & Sun 8am – 7.00pm
Need help with a new application? 0345 300 4278* Mon-Fri 8am – 5pm Sat & Sun closed
In financial difficulty? 0345 671 0677* Mon – Fri 9am – 7pm Sat 9am – 5pm
Sun closed
Lost or stolen card or suspected fraud? 0345 300 4278* Available 24/7  

Insurance customer services

Car Insurance 0345 673 0000* Mon-Fri 9am – 6pm  

Sat 9am – 2pm
Sun closed

 Home Insurance 0345 674 6666* Mon-Fri 9am – 6pm  

Sat 9am – 2pm
Sun closed

Pet Insurance 0345 078 3895* Mon-Fri 9am – 5pm  

Sat and Sun closed


Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.


Hi, have a loan with you and have got a covid19 break from you, have just received a letter to say that they haven’t received a payment from me.


Hi @Poppy23, sorry to hear about that! If you have received an automatic reply to your payment delay request, then please don’t worry. Please follow the steps within the email and ignore any correspondence regarding missed payments. We will be back in touch when your payment break has been applied. Any late payment fees will be refunded, and it will have no effect on your credit file. Thanks for your patience during this time!

Why have I received a letter saying you have not received a payment on my credit card and I am now losing my fixed rate on it. I didnt know this if you are on a payment holiday 

Hi @Joey123, I'm sorry to hear that. The response that Kelly has given above explains this. Apologies for any confusion. 

Will I also get my promotion rate too 

0% options are not affected by the payment break. 

I received a text message confirming my loan payment break is in place on 30/04/20. I have now received a letter saying if we don't pay we will receive a default notice. Is this normal and safe to ignore this letter or does this suggest the payment break may not be in place properly? Thanks


Hi @Lyns2103, this question is answered in the previous responses on the post 🙂  

Hey guys,

I have been Furloughed for the foreseeable future and I am looking to know if you have anything in place due to Covid for Car insurance?

Hi @Michaelde37, thanks for your message. Please contact our Car Insurance team and they can discuss this with you, they will do everything they can to help. They're available on 0345 246 2895 (Mon - Fri: 9am - 6pm, Sat: 9am - 2pm) - Christina